When you purchase a Weber barbecue, you’re not just getting a high quality product, but a premium warranty too. And because we are so confident in the quality of our barbecues, we guarantee the individual components of our gas, charcoal and electric barbecues for up to 10 years.
To make a warranty claim, please complete our claims form.
As well as describing the reason for the warranty claim and entering the product’s serial number, you will need to upload a copy of your proof of purchase, along with pictures of the product fault. Therefore, please keep your receipt, invoice or any other valid proof of purchase.
To allow for faster and better handling of your warranty claim, we recommend that you register your barbecue with us.
Irrespective of Weber-Stephen’s own guarantee policy, the European Union’s statutory warranty regulations for coverage for two years from the date of purchase apply for Weber products. In this case, it is the responsibility of the retailer from whom the product was purchased. This statutory warranty is in no way limited by our own (voluntary) guarantee on our products. It is independent of it within the limits of statutory regulations.
The warranty terms listed below apply to current year models and are for informational purposes only. Please refer to your Owner’s Guide for the warranty terms that apply to your particular product. If you do not have your manual, you may call Weber Customer Service at +44 (0)203 630 1500, Monday to Friday, 9am-5pm.
Pulse Electric Grill Series
5 years (excluding normal wear and tear and subject to additional terms and conditions in the warranty)