One of the perks of owning a Weber grill is our best-in-class warranty program. We make our grills with quality in mind, and our intention is for the parts on our grills to last at least as long as the warranty covering them, but there will be times when someone needs to take advantage of the warranty on their grill.
So how does one find out what the warranty is on their grill?
The best place to start is by checking the warranty information contained in the owner’s manual for your grill. If you no longer have your manual you can always look it up here.
We also have the warranties listed on Weber.com for the current generation of Weber grills. You can find that information here. It’s important to note that the warranty information covers all potential versions of a Weber grill. So you may see parts listed that are not featured on your actual model.
If you are still having trouble finding the warranty information you are looking for you can also reach out to Weber Customer Service at email@example.com or call 1-800-446-1071 for help. It’s always best to have the serial number of your grill available when reaching out to Weber Customer Service. Check out this blog if you need help finding the serial number on your grill.
A few other important things to consider:
- The warranty coverage on a grill varies by part. For instance, certain parts, like a lid, may carry a 10 year warranty. Other parts, like igniters may carry a 2 year warranty.
- You need to register your grill to activate the warranty. Until we have your grill registered in our system we cannot provide any warranty replacement parts.
- Parts replaced under warranty do not start the warranty coverage period over. An example would be if you bought your grill today and in a year you needed new burner tubes for some reason. Most models have a 10 year warranty on the burner tubes and we would be happy to send you out a new replacement set, but the set that we send will be covered for another 9 years, rather than starting over at 10 years.
- If you purchase a replacement part through a dealer it carries a 2 year warranty.
- Most Weber accessories carry a two year warranty.
- Warranty coverage is tied to the date of purchase, not the date the grill was made. The warranty coverage is also not dependent on when you register your grill, but it’s best to register when you first purchase it.
- Warranties do not continue covering a grill just because you never took advantage of them. For instance, let’s say you have a grill that is 12 years old and you never replaced the burners, but now need to. The warranty on the burners will have expired and no longer covers their replacement.
- Keeping the receipt or proof of purchase for your Weber grill and accessories is a good idea in case you ever need to take advantage of the warranty.
- Warranties are not transferable. They apply to the original purchaser of the grill only. So if your relative, friend or neighbor decides to give you their old grill it will not have any warranty coverage.
- Weber grills require periodic maintenance if they are going to last. If a grill is not properly maintained it may disqualify it from being covered by the warranty. Always make sure to refer to your owner’s manual for proper maintenance procedures.
- Grills owned by resorts, condo associations and multi-family dwellings don’t carry warranties. Please check out our blog on the topic for details.
If you ever think you have a problem that might be covered by warranty the best thing to do is to reach out to Weber Customer Service right away for help. We’re ready and waiting every day to help you get your grill up and running and in tip-top shape!