WEBER SHIPPING & RETURNS INFORMATION

70th Kettle Special Offer

Offer applies to purchases on weber.com and at select retailers within the contiguous US only. $100 off 70th Anniversary Edition Kettle Charcoal grills purchased on weber.com in the contiguous US only and at select retailers. Offer valid from January 24th, 2023 until March 25th, 2023 at 11:59pm CST or while supplies last. Offer applies to items #19521001, #19524001, #19523001, #19525001, only and not total basket purchase. Additional discounts are excluded from this offer with the best price applied at checkout. Items cannot be shipped to PO Boxes or military APO/FPO addresses. Past purchases do not apply. No additional purchase is necessary. Details of offer are subject to change. Offer void where prohibited.

We know you want your Weber grill in tip-top shape and outfitted with the latest Weber grilling gear. That's why we treat every order with special attention and make sure we process it as quickly as possible. If you have a question about our shipping policy or need help placing your order please call Weber Customer Service at 1-800-446-1071.

If you need help placing your order through Weber Customer Service please mention the special shipping offer shown on Weber.com (Free Shipping Over $99, Restrictions Apply) when you call so you are not missing out! Free Shipping offers on Weber.com do not apply to Weber Corporate Gifts.Offer is valid online (weber.com) and for a limited time. Offer is not valid at retailers. Qualifying amount does not include taxes. Applies to Standard Shipping only.

If you choose another shipping option additional charges will apply. No cash value except where prohibited, then the cash value is $1.Free shipping offer valid only on those items available for immediate shipment within the 48 contiguous United States and may not be applied to previous purchases. Items cannot be shipped to PO Boxes or military APO/FPO addresses. Those with Military APO/FPO addresses may call our Customer Service line for assistance in ordering. Details of offer are subject to change. Offer void where prohibited.

Processing/Shipping: Orders received by 3 pm Central Time will ship the same business day. Orders received after 3 pm will ship the next business day. Delivery: 3-5 business days from the time your order ships. Quoted date is anticipated and may change due to factors beyond our control. We offer a flat rate of $7.00 for all standard delivery shipments via FedEx Ground. Please not that some orders may be transferred via Smart Post for final delivery.

Weber also offers FedEx Express Saver, FedEx 2Day®, and or FedEx Standard Overnight®. Please note, orders received by 3 pm Central Time will ship the same business day. Orders received after 3 pm will ship the next business day. Please note that Hawaii, Alaska, and Puerto Rico are excluded from expedited orders.

For larger grill orders placed on Weber.com, our dedicated freight carrier will contact you to set up your delivery. This applies to Genesis, Summit, and Spirit Gas Grills, as well as Performer Series, Q 3200, and SmokeFire Grills.

Available only on orders shipping within the continental US. Most orders will be delivered within 5-9 business days. Quoted date is anticipated and may change due to factors beyond our control.

Delivery Tiers and Pricing

Free via Ground – Driveway Delivery, to Garage Door. Expedited shipping is not available at this time

Deliveries may be scheduled Monday-Friday between 8AM and 5PM local time. Weekend deliveries are currently not available, with the exception of Expedited Shipping being selected.

A 4 hour window will provided during your selected delivery day. You will receive a courtesy call from the driver 30 minutes prior to delivery. If order arrives damaged or incomplete please contact us at 1-800-446-1071

If your order contains accessories, replacement parts, or other non-grill products these items will ship separately via FedEx



WEBER.COM RETURN POLICY

Items purchased on Weber.com or through Weber Customer Service that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.Upon receipt and inspection of the item(s) by Weber, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are not refundable for orders less than $99. All shipping charges for delivery and returns for purchases over $99 are free of charge. Please contact Weber Customer Service at returns@weberstephen.com or 1-800-446-1071 to assist with your return.

Return Policy Exceptions

Due to regulatory requirements, lighter cubes may not be returned.

Damaged, Defective or Missing Items

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Weber Customer Service at 1-800-446-1071 or returns@weberstephen.com

Multiple Items:

Orders with multiple items may be shipped in separate packages to speed delivery. You will not be charged for additional shipping, and you will receive separate shipping confirmation e-mails.

You must be able to receive postal delivery at your residence, or your delivery may be denied. No commercial or business addresses can be used for standard delivery shipments.Shipments are only available in the 48 contiguous United States. Please see shipping restrictions for Alaska, Hawaii, and Puerto Rico.

The total amount of time for order processing, shipping and delivery is dependent upon the following:

  • The availability of the product(s) you are ordering
  • The day and time your order was received
  • A successful payment authorization
  • The selected shipping method
  • The carrier(s) delivering the order(s)

Shipping Restrictions

Large Grills and most items are not eligible for shipping to Alaska, Hawaii, and Puerto Rico. Expedited and Priority Shipping is also excluded for Alaska, Hawaii and Puerto Rico, including Military APO/FPO addresses and P.O. Boxes.

Lithium Battery Notice

Due to the presence of lithium batteries the Weber Connect Smart Grilling Hub, iGrill Mini, and Kitchen Thermometer Mini can only ship via standard ground shipping. Lighter Cubes can only ship via standard ground shipping.

Click here to track your order. You can also log in to your Weber-ID account on Weber.com, where you can check the status of your order, track the delivery and lookup your order history.

Our distribution center is closed on the following holidays: New Year's Eve, New Year's Day, 4th of July, Martin Luther King Jr. Day, Labor Day, Thanksgiving & the day after Thanksgiving, Memorial Day, Christmas Eve & Christmas Day.

State and local sales taxes may apply. All taxable states must calculate the applicable sales tax on the subtotal of items plus shipping. Taxes shown on the web site are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.


Orders placed by customers in Illinois:  


Illinois is an origin-based state where customers are taxed based on the business location. Because our business location is Palatine, in Cook County, that percentage is used for the tax rate. If you have any questions or concerns, feel free to call us at 800-446-1071.

Orders Placed Using Affirm

If you used Affirm as your payment method and wish to return an item please e-mail Weber Customer Service at support@weberstephen.com or contact us at 1-800-446-1071. Please have your loan number ready. Visit https://www.affirm.com/help for more info.

When purchasing a qualified Weber grill $399+, customers may book an appointment by Clicking here to have a professional in their area assemble their grill, by Appointment only and by choosing the date and time for your assembly. Pay when you book, manage your booking online, whether that means rescheduling, canceling, or just checking in. Sit back as a fully-equipped, background-checked pro assembles your new Weber grill with a smile. *Currently Summit Grills & Summit Grill Centers are excluded from this program.