Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

My igniter is not working. What should I do?

Check out our blog Why Is My Igniter Not Working? for information on how to help you get grilling! see all FAQs

What is the Weber iGrill Mini?

The Weber iGrill Mini is a temperature-monitoring tool that uses Bluetooth® Smart technology. This technology features low power consumption which is optimized for sending short bursts… read more

What is the metal disc included in the packaging for my Weber iGrill Mini for?

The Weber iGrill Mini comes with a magnetic metal disc to allow for mounting on a cool surface of your grill or smoker that is made of a non-magnetic material, such as ceramic. To use this metal… read more