Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

Why am I getting uneven heat on my grill?

The biggest cause of uneven heat would be an uneven flame pattern on the burner tubes. To correct this, simply clean your burner tubes with the help of our blog here!  read more

How do I change the reading from Fahrenheit to Celsius?

In order to switch from Fahrenheit and Celsius in the Weber iGrill App, follow these steps:1. Tap 'More' from the navigation bar in the Weber iGrill App2. Tap 'Settings'3. Choose the temperature unit… read more

How do I prevent rodents from living in my grill?

Keeping the grill as clean as possible is the best thing you can do to keep wildlife/rodents away. Click here for instructions on how to clean your gas grill. Click here for instructions on how to… read more