Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

Why is my tank empty?

The first thing to check is whether the valve on the tank is open or closed. If it is closed, but has lost all of its gas, then the problem is with the tank itself. If the tank valve has been left… read more

How far away should my grill be from my house/deck?

The grill should be 24 inches away from any combustible material. see all FAQs

What Temperature Range Can the Weber iGrill 2 Probes Tolerate?

The Weber iGrill 2 includes 2 Pro Meat Probes. Pro Meat Probes can tolerate -58°F to 716°F.Please do not expose probes to open flame or liquid! Because of the intended use with poultry and… read more