Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

How Do I Pair My Weber Kitchen Thermometer With My Smart Device?

In order to connect your Weber Kitchen Thermometer, please verify that your device is on the list of supported devices which is listed here.  Once verified, please follow these steps to get… read more

Can I order just the college Q lid for my Q?

The College Q lids are made exclusively for the college model Qs. Order your own College Q here. see all FAQs

How do I clean my pizza stone?

Allow the pizza stone to cool before rinsing with water. Use a plastic scraper or spatula to remove stubborn particles while rinsing. Do not soak the pizza stone in water or use soap or detergent… read more