Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

How do I clean my pizza stone?

Allow the pizza stone to cool before rinsing with water. Use a plastic scraper or spatula to remove stubborn particles while rinsing. Do not soak the pizza stone in water or use soap or detergent… read more

Can I Use the Weber iGrill 2 Without Pairing it to the Weber iGrill App?

The Weber iGrill 2 can be used without pairing it to the Weber iGrill App, however you will only be able to read temperatures of probes connected to the Weber iGrill 2 on the onboard… read more

How Can I tell if my Weber iGrill 2 is paired via Bluetooth®?

While paired, the Weber iGrill 2 Bluetooth® indicator LED will stay solid blue. While searching for an available connection, the Weber iGrill 2 Bluetooth® indicator LED will blink… read more