Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Need a part for your grill?

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Weber Q
Recently Answered see all FAQs

When will my order be shipped?

Orders can take 48 hours to process. Once shipped please allow 7-10 business days for standard delivery. You can track your order here!Additional information regarding our shipping prices and… read more

Why Does "---" Display as the Temperature Reading in the Weber iGrill App?

There are a few reasons why the Weber iGrill App may display “- - -“ when connected to your Weber iGrill 2. In order to fix this, you will need to forget or reset the Bluetooth®… read more

How do I clean my veggie basket?

The vegetable basket is dishwasher safe. We would advise cleaning with hot water, dish soap with a mild degreaser, and a light touch with a non-abrasive sponge or rag before putting in the dishwasher. see all FAQs