Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

I forgot my password.

Click here, type in your email, and we will send you your password! see all FAQs

My grill is registered as the wrong color. What do I do?

No need to worry! The grills are registered as the default color "black." We are able to tell what color your grill model actually is behind the scenes.  see all FAQs

Why Does my Weber Kitchen Thermometer Display "DC" or "DH"?

The Weber Kitchen Thermometer display will change to "DC" for temperature readings below the set temperature range or below -22 degrees Fahrenheit. The Weber Kitchen Thermometer display will change… read more