Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email


  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Why am I experiencing issues with the Weber iGrill app and my iOS device?

The Weber iGrill app requires iOS 9 or higher to operate. If you are experiencing a problem with the Weber iGrill app for iOS, please try following the steps below to resolve any potential problems… read more

Why is my grill handle so hot?

Any part of the grill can become hot while it is in use. We always recommend wearing a protective mitt when using the grill. Click here to find our BBQ mitts! read more

What is the Proximity Wake-Up Feature?

The proximity wake-up feature is built in as part of the new Bluetooth® Smart technology capability.When the smart device that is paired with your thermometer goes in or out of range, the… read more