Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

How do I replace the batteries in the Weber iGrill 3?

To replace your iGrill 3 batteries, follow these steps: Locate the battery pack mounted underneath, and to the rear, of the right side table of your grill Separate the battery pack from its… read more

I can't get the sticker off of my grill brush. What do I do?

We recommend wiping the adhesive residue with 91% isopropyl alcohol (rubbing alcohol). see all FAQs

How Can I Tell if my Weber Kitchen Thermometer is Paired via Bluetooth®?

While paired, the Weber Kitchen Thermometer Bluetooth® indicator LED will stay solid blue. While searching for an available connection, the Weber Kitchen Thermometer Bluetooth® indicator… read more