Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

Why Does My Weber iGrill Classic Display "lo"?

If you see "lo" on your Weber iGrill Classic display, this means that the temperature being read by the currently active temperature probe is below its low threshold of 32 degrees Fahrenheit. … read more

Weber iGrill Classic Compatible Smart Devices

The Weber iGrill Classic is compatible with most Apple® iOS devices, including: iPhone® 3G, 4, 4S, 5, 5C, 5S iPad® (all) iPod Touch 2nd Gen and later The Weber iGrill… read more

How do I install the Weber iGrill 3 on my Genesis II?

To install your iGrill 3 on your Weber® Genesis® II grill, please follow these steps: Remove ‘iGrill 3 ready’ plate Ensure tank scale has one magnet installed Install bracket… read more