Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

How do I use my CharBasket?

A CharBasket is a convenient accessory that holds your lit charcoal in place. It allows you to easily switch between direct and indirect grilling by simply moving the basket. see all FAQs

Why is my thermometer fogged up?

Condensation forming in your thermometer can happen from time to time throughout the cooking process and is considered normal. The condensation should go away when not being used. If the condensation… read more

Why does my center burner glow red?

The center burner on grills prior to model year 2000, has two sets of gas port holes; it will get very hot, and may glow red. This is normal and is not unsafe. see all FAQs