Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

How often should I clean my grates?

We recommend cleaning your cooking grates every time you use your grill. Simply preheat the grill on high for 15 minutes with the lid closed, then brush the grates clean with a Stainless Steel Grill… read more

Why Does "---" Display as the Temperature Reading in the Weber iGrill App?

There are a few reasons why the Weber iGrill App may display “- - -“ when connected to your Weber iGrill 2. In order to fix this, you will need to forget or reset the Bluetooth®… read more

Weber Kitchen Thermometer Mini Safe Usage Guidelines

To ensure safe usage of your Weber Kitchen Thermometer Mini and to prevent damages not covered under the 2-year Warranty, please follow these guidelines: Do not expose the Weber Kitchen… read more