Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

What is my grill's BTU rating?

You can find the BTU amount on the data label on your grill (the same spot your serial number is located) or in your owner's manual, which can be found here. Click here to learn about the importance… read more

When is the factory sale?

For many years we used to have such a sale, but now it is just a great memory! see all FAQs

How many briquettes can I put in my Chimney Starter?

A full chimney starter will pack between 80 and 100 charcoal briquettes.  This will give you between 1- 11/2 hours of cook time before needing to add more coals. see all FAQs