Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

How do I clean the coil or heat shield?

No need to clean the coil! The portion of the heating element that gets red hot inside of the cook box burns off grease and debris naturally.For the heat shield or bowl liner remove excess grease by… read more

What is the Proximity Wake-Up Feature?

The proximity wake-up feature is built in as part of the new Bluetooth® Smart technology capability.When the smart device that is paired with your thermometer goes in or out of range, the… read more

Why are my Flavorizer bars rusting?

As long as the Flavorizer Bars have not developed any holes or cracks they should work just fine. This is completely normal and not a health hazard. For more info on this topic click here. read more