Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

My Weber Kitchen Thermometer Won't Turn On. Help!

If your Weber Kitchen Thermometer is brand new, please be sure that the batteries have been inserted correctly with their negative terminals each compressing a spring. If this does not resolve the… read more

Weber Kitchen Thermometer Mini Safe Usage Guidelines

To ensure safe usage of your Weber Kitchen Thermometer Mini and to prevent damages not covered under the 2-year Warranty, please follow these guidelines: Do not expose the Weber Kitchen… read more

Why isn't my tank scale working?

First, ensure that your gas tank is hooked up onto the tank scale correctly (tank should be suspended in the air). Click here for a video on how to do that.Once the tank is connected to the scale,… read more