Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

When will my order be shipped?

Orders can take 48 hours to process. Once shipped please allow 7-10 business days for standard delivery. You can track your order here!Additional information regarding our shipping prices and… read more

What Temperature Range Can the Weber Kitchen Thermometer Probes Tolerate?

The Weber Kitchen Thermometer includes 2 Standard Meat Probes. Standard Meat Probes can tolerate -22°F to 572°F or -30°C to 300°C You can purchase additional probes on our online… read more

How many briquettes can I put in my Chimney Starter?

A full chimney starter will pack between 80 and 100 charcoal briquettes.  This will give you between 1- 11/2 hours of cook time before needing to add more coals. see all FAQs