Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-9pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

My Weber iGrill 2 Won’t Turn On

If your Weber iGrill 2 is brand new, please be sure that the batteries have been inserted correctly with their negative terminals each compressing a spring. If this does not help or if your… read more

Is the Weber Kitchen Thermometer Mini Compatible with Android Devices?

The Weber Kitchen Thermometer Mini is compatible with many Bluetooth® Smart Ready Android devices running Android version 4.3 and higher. Please download the Weber iGrill App in the… read more

How Do I Reset my Weber iGrill 2?

To perform a Weber iGrill 2 reset: Separate the Weber iGrill 2 from its base Open the battery compartment Remove the batteries for 30 seconds Replace the batteries and turn the Weber iGrill 2… read more