Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)

    1-800-446-1071

  • Email

    support@weberstephen.com

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Recently Answered see all FAQs

My grill is not getting very hot. What should I do?

First, if your grill has a side burner double check to make sure your side burner knob is in the off position! If that does not resolve the issue you may have tripped a safety device that will… read more

My Weber iGrill Mini base won't stick to this surface

The base of the Weber iGrill Mini is magnetic. To test the strength of your Weber iGrill Mini magnet, please try placing its base on top of the magnetic probe wrap. If your Weber… read more

How do I power the Weber iGrill 3 on and off?

To turn the iGrill 3 on, follow these steps: Press the power button located at the front of the faceplate The display will flash and a single beep will be heard, indicating that the iGrill 3 has… read more