Parts & Support

The Weber Promise

At Weber, we pride ourselves on two things: making grills that last and providing a lifetime of excellent customer service. How can we help you today?

  • Customer Service Line

    (7 days a week, 7am-10pm CT)


  • Email

  • Postal Address

    Weber-Stephen Products LLC
    1415 S. Roselle Road
    Palatine, IL 60067

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Weber Q
Recently Answered see all FAQs

I don't know what kind of grill I have. Can you tell me the model?

The best and easiest way to identify a grill is to find the serial number and enter it into our serial number tool here. see all FAQs

What is the timer tool in the Weber iGrill App?

The Weber iGrill App is equipped with a timer tool which allows users to set up timers for their meals and be notified when the timer runs out. To create a new timer: Tap on 'Timers' from… read more

Can I connect my Q to a large LP tank?

The Q 1000/2000 series grills can be connected to a standard size 20 lb tank with the adapter hose found here! read more