WEBER ORDERING, SHIPPING, & RETURNS INFORMATION

We know you want your Weber grill in tip-top shape and outfitted with the latest Weber grilling gear. That's why we treat every order with special attention and make sure we process it as quickly as possible. If you have a question about our shipping policy or need help placing your order visit https://www.weber.com/US/en/contactus.html

If you need help placing your order through Weber Customer Care please mention the special shipping offer shown on Weber.com (Free Shipping Over $99, Restrictions Apply) when you call so you are not missing out! Free Shipping offers on Weber.com do not apply to Weber Corporate Gifts.Offer is valid online (weber.com) and for a limited time. Offer is not valid at retailers. Qualifying amount does not include taxes. Applies to Standard Shipping only.

If you choose another shipping option additional charges will apply. No cash value except where prohibited, then the cash value is $1.Free shipping offer valid only on those items available for immediate shipment within the 48 contiguous United States and may not be applied to previous purchases. Items cannot be shipped to PO Boxes or Military addresses.  

Details of offer are subject to change. Offer void where prohibited.

Processing/Shipping: The Weber fulfillment team will make every effort to process and ship your order as soon as possible. All Standard orders will be processed and shipped within 24 to 48 hours. Note, if you place an order on a Friday, the first business day will be the following Monday as we do not process orders on weekends or holidays. Expected Delivery Times: 3-5 business days from the time your order ships. Quoted date is anticipated and may change due to factors beyond our control. We offer a competitive flat rate of $7.00 for all standard delivery shipments via FedEx Ground. Please note that some orders may be transferred via Smart Post for final delivery.

Shipping Note: Puerto Rico address not accepted on weber.com. Your order will be canceled if you try to include a Puerto Rico address. Please contact us if you need to ship an order to Puerto Rico

Looking to get your order sooner? Weber offers expedited shipping and competitive rates via FedEx on most items. Please read the Expedited shipping section below for more detail.

Weber also offers FedEx Express Saver, FedEx 2Day®, and or FedEx Standard Overnight®. For quickest delivery, we recommend placing your orders by 12PM Central Time for same day processing and shipping. Orders received after 12PM Central Time will ship the next business day. This excludes weekends and holidays. All ‘Delivery Dates’ Expected delivery times are estimates and not guaranteed. Please note that Hawaii, Alaska, and Puerto Rico are excluded from expedited orders.

For larger grill orders placed on Weber.com, our dedicated freight carrier will contact you to set up your delivery. This applies to most Genesis, Spirit, Summit Grills, Weber Q2800+N with cart, as well as Performer Series, Searwood, Stand Up Griddles including Slate models & Ranch Grills.

Available only on orders shipping within the continental US. Most orders will be delivered within 5-9 business days. Quoted date is anticipated and may change due to factors beyond our control.

Delivery Tiers and Pricing

Free via Ground – Driveway Delivery, to Garage Door. Expedited shipping is not available at this time

Deliveries may be scheduled Monday-Friday between 8AM and 5PM local time. Weekend deliveries are currently not available, with the exception of Expedited Shipping being selected.

A 4 hour window will provided during your selected delivery day. You will receive a courtesy call from the driver 30 minutes prior to delivery. If order arrives damaged or incomplete please contact us at 1-800-446-1071

If your order contains accessories, replacement parts, or other non-grill products these items will ship separately via FedEx



WEBER.COM RETURN POLICY

Items purchased on Weber.com or through Weber Consumer Care that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.Upon receipt and inspection of the item(s) by Weber, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are not refundable for orders less than $99. All shipping charges for delivery and returns for purchases over $99 are free of charge. Please contact Weber Consumer Care at returns@weberstephen.com or 1-800-446-1071 to assist with your return.

Return Policy Exceptions

Due to regulatory requirements, lighter cubes may not be returned.

Damaged, Defective or Missing Items

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Weber Consumer Care at 1-800-446-1071 or returns@weberstephen.com

Multiple Items:

Orders with multiple items may be shipped in separate packages to speed delivery. You will not be charged for additional shipping, and you will receive separate shipping confirmation e-mails.

You must be able to receive postal delivery at your residence, or your delivery may be denied. No commercial or business addresses can be used for standard delivery shipments.Shipments are only available in the 48 contiguous United States. Please see shipping restrictions for Alaska, Hawaii, and Puerto Rico.

The total amount of time for order processing, shipping and delivery is dependent upon the following:

  • The availability of the product(s) you are ordering
  • The day and time your order was received
  • A successful payment authorization
  • The selected shipping method
  • The carrier(s) delivering the order(s)

Shipping Restrictions

Large Grills and most items are not eligible for shipping to Alaska, Hawaii, and Puerto Rico. Expedited and Priority Shipping is also excluded for Alaska, Hawaii and Puerto Rico, including Military addresses and P.O. Boxes.

Lithium Battery Notice

Due to the presence of lithium batteries the Weber Connect Smart Grilling Hub, iGrill Mini, and Kitchen Thermometer Mini can only ship via standard ground shipping. Lighter Cubes can only ship via standard ground shipping.

Click here to track your order. You can also log in to your Weber-ID account on Weber.com, where you can check the status of your order, track the delivery and lookup your order history.

Our distribution center is closed on the following holidays: New Year's Eve, New Year's Day, 4th of July, Martin Luther King Jr. Day, Labor Day, Thanksgiving & the day after Thanksgiving, Memorial Day, Christmas Eve & Christmas Day.

Order Pre-Authorizations

When an order is submitted there will be a pre-authorization, or what is also called a pending hold/charge. This practice is not unique to Weber. It ensures that there are sufficient funds available to cover the requested amount without immediately debiting the bank account. Once your order ships, you will then see the final charge(s).

When will the pre-authorization hold be released?

A pre-authorization charge on a credit or debit card typically lasts for 3-5 business days, but this duration can vary depending on the card issuer's policies and the type of transaction. Some banks may keep the hold for up to 14 days.  Weber is unable to release a pending hold early. We recommend that you contact your issuing bank for specific questions related to their pre-authorization policies.

Why are there multiple final charges on my account even though there was only one pre-authorization?

Items in your order may go out in more than one shipment depending on the size, quantity, and availability of items in the order. Each shipment will be invoiced individually, so in the case of multiple shipments, you will see multiple final charges.

State and local sales taxes may apply. All taxable states must calculate the applicable sales tax on the subtotal of items plus shipping. Taxes shown on the web site are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.


Orders placed by customers in Illinois:  


Illinois is an origin-based state where customers are taxed based on the business location. Because our business location is Palatine, in Cook County, that percentage is used for the tax rate. If you have any questions or concerns, feel free to call us at 800-446-1071.

Orders Placed Using Affirm

If you used Affirm as your payment method and wish to return an item please e-mail Weber Consumer Care at support@weberstephen.com or contact us at 1-800-446-1071. Please have your loan number ready. Visit https://www.affirm.com/help for more info.

When purchasing a qualified Weber grill $399+, customers may book an appointment by Clicking here to have a professional in their area assemble their grill, by Appointment only and by choosing the date and time for your assembly. Pay when you book, manage your booking online, whether that means rescheduling, canceling, or just checking in. Sit back as a fully-equipped, background-checked pro assembles your new Weber grill with a smile. *Currently Summit Grills & Summit Grill Centers are excluded from this program.