Shipping and Returns
GENERAL SHIPPING INFORMATION
We know you want your Weber grill in tip-top shape and outfitted with the latest Weber grilling gear. That's why we treat every order with special attention and make sure we process it as quickly as possible.
If you have a question about our shipping policy or need help placing your order please call Weber Customer Service at 1-800-446-1071.
Free Shipping Offer
- If you need help placing your order through Weber Customer Service please mention the special shipping offer shown on Weber.com (Free Shipping Over $50, Restrictions Apply) when you call so you are not missing out!
- Free Shipping offers on Weber.com do not apply to Weber Corporate Gifts.
- Offer is valid online (weber.com) and for a limited time. Offer is not valid at retailers. Qualifying amount does not include taxes. Applies to Standard Shipping only. If you choose another shipping option additional charges will apply. No cash value except where prohibited, then the cash value is 1/100 cent. Free shipping offer valid only on those items available for immediate shipment within the 48 contiguous United States and may not be applied to previous purchases. Items cannot be shipped to PO Boxes or military APO/FPO addresses. Details of offer are subject to change. Offer void where prohibited.
Standard Orders
- Processing/Shipping: Orders received by 3 pm Central Time will ship the same business day. Orders received after 3 pm will ship the next business day.
- Delivery: Up to 5-8 business days, from the time your order ships.
- Method: FedEx Ground or FedEx Smartpost®
- Cost: We offer a flat rate of $7.00 for all standard delivery shipments.
Expedited Orders
- Processing/Shipping: Orders received by 3 pm Central Time will ship the same business day. Orders received after 3 pm will ship the next business day.
- Shipping/Delivery: Up to 3 business days, from the time your order ships.
- Method: FedEx Express Saver FedEx 2Day® or FedEx Standard Overnight®
- Cost: See Shipping Charges table below.
| Order Amount | Standard Ground ^ (Residential) | 2 Day ^+ | Next Day ^+ǂ |
|---|---|---|---|
| Less than $50 | $7.00 | $13.00 | $23.00 |
| $50 - $99 | Free | $13.00 | $23.00 |
| $100 - $199 | Free | $25.00 | $45.00 |
| Greater than $200* | Free | $28.00 | $48.00 |
Scheduled Delivery Service (Large Grills)
- Applies to most Genesis, Summit, and Spirit Gas Grills, as well as Performer Series, Q 3200, and SmokeFire Grills
- In order to receive delivery on larger grills place your order on Weber.com. Upon receiving your email confirmation with order number please call to schedule your delivery.
- Available only on orders shipping within the continental US
- Most orders will be delivered within 2-5 business days
- Delivery Tiers and Pricing
- Free via Ground – Driveway Delivery, to Garage Door
- Expedited shipping is not available at this time
- Deliveries may be scheduled Monday-Friday between 8AM and 5PM local time.
- A 4 hour window will provided during your selected delivery day.
- You will receive a courtesy call from the driver 30 minutes prior to delivery.
- If order arrives damaged or incomplete please contact us at 1-800-446-1071.
- If your order contains accessories, replacement parts, or other non-grill products these items will ship separately via FedEx
- Returns
- Contact consumer care at 1-800-446-1071 or returns@weberstephen.com
Multiple Items
Orders with multiple items may be shipped in separate packages to speed delivery. You will not be charged for additional shipping, and you will receive separate shipping confirmation e-mails.
NOTE:
- You must be able to receive postal delivery at your residence, or your delivery may be denied.
- No commercial or business addresses can be used for standard delivery shipments.
- Shipments are only available in the 48 contiguous United States, Alaska and Hawaii.
- The total amount of time for order processing, shipping and delivery is dependent upon the following:
- The availability of the product(s) you are ordering
- The day and time your order was received
- A successful payment authorization
- The selected shipping method
- The carrier(s) delivering the order(s)
Additional Notes (refer to Shipping Charges table above):
^ If shipping to a P.O. box or APO/FPO, please call Customer Service at 1-800-446-1071 for assistance.
+ No weekend delivery
ǂ Not available for Hawaii
§ Not available for Alaska
Order Tracking
Login to your Weber-ID account on Weber.com, where you can check the status of your order, track the delivery and lookup your order history.
Tax
State and local sales taxes may apply. All taxable states must calculate the applicable sales tax on the subtotal of items plus shipping. Taxes shown on the web site are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.
For orders placed by customers in Illinois:
Illinois is an origin-based state where customers are taxed based on the business location. Because our business location is Palatine, in Cook County, that percentage is used for the tax rate.
Lithium Battery Notice
Due to the presence of lithium batteries the Weber Connect Smart Grilling Hub, iGrill Mini, and Kitchen Thermometer Mini can only ship via standard ground shipping.
Other Shipping Restrictions
Lighter Cubes can only ship via standard ground shipping.
WEBER.COM RETURN POLICY
Items purchased on Weber.com or through Weber Customer Service that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.
Upon receipt and inspection of the item(s) by Weber, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are not refundable for orders less than $50. All shipping charges for delivery and returns for purchases over $50 are free of charge. Please contact Weber Customer Service at returns@weberstephen.com or 1-800-446-1071 to assist with your return.
Return Policy Exceptions
Due to regulatory requirements, lighter cubes may not be returned.
Damaged, Defective or Missing Items
We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Weber Customer Service at 1-800-446-1071 or support@weberstephen.com.
Orders Placed Using Affirm
If you used Affirm as your payment method and wish to return an item please email help@affirm.com or call 855-423-3729.
Please have your loan number ready. Visit https://www.affirm.com/help for more info.