Ready to Cook, but your Grill Isn’t?

Do you notice that when preheating your gas grill the inside temperature doesn’t reach 500°F to 550°F, but stays around 250°F? You may have inadvertently caused your grill to go into what’s commonly called “bypass” by activating the gas control safety device on the regulator. Not to worry, this video will take you through the few simple steps necessary to getting your Weber® Gas Grill back in the groove.

What are your thoughts? (5)

08.16.13

Lynne E

Hi Kevin, I just watched your video and i noticed you had a warming rack inside the Q. I have a 120. Do u know the number for the warming rack?

05.16.13

Devon L

Lettywab,

The one thing that so many people over look is making sure all of the burners are in the off position including the side burner. Wether you use it or not. So many times someone else might have used it or someone might have been cleaning it and accidentally turned it on. Next, when you are 100% certain all knobs are in the off postion, turn tank on, doesn't matter how fast or how slow. The safety mechanism in the regulator trips as soon as you open the tank. Wait around 1 Minute before lighting. That gives the regulator time to regulate the pressure in the line. In colder temps and higher elevation, you might want to wait longer. Now, light your grill.

The other thing to consider, do you refill your tank or tank exchange? If you refill your tank, it's possible the tank might have been over filled which will damage the regulator and it will need to be replaced. Just because it has an OPD vavle in it people think that it cannot be over filled. This is wrong. The OPD valve only helps prevent it from over filling. However, a lot of places that refill tanks will fill the tank up to 40lbs. That tank is now over filled. An empty tank weighs around 18.5lbs. only 20lbs of gas is suppose to be filled. Total weight of filled tank should be around 38lbs. If the regulator frosts over or gets really cold to the touch, that tank has been over filled.

Hope this helps.

04.22.13

Letty K

I bought a Genesis 330 grill in the summer of 2011 and it worked wonderfully for one year. Then it stopped heating up. I called and was told it was probably the regulator, so they sent me a new one. I replaced that one but with no luck. I've tried all the ways to get it out of bypass but nothing seems to work. I smelled gas whenever I turn on the tank, so I replaced the tank with a brand new one. Same problem. The burners light up, but the flame (blue) is very low. I haven't been able to use my grill for a year now. Do I need to get it professionally serviced? Seems like a grill like Weber should last more than one year.

04.22.13

Kevin Kolman

Hi Lettywab,

First, I am glad you are enjoying your Weber Genesis 330. That is one of my favorite grills. I am sorry to hear that you are having a problem with your grill. The best thing to do is call Weber Customer Service at 1-800-446-1071. They will be able to send someone out to take care of the problem you are having. I hope this helps and let me know if you need anything else.

Happy Grilling!
-Kevin

04.08.13

Michael B

Mine consistently reaches 400F after 15 minutes. I've cleaned and adjusted the burners which are burning blue with occasional yellow tips etc....A year or so back I had to replace the regulator as it wouldn't come out of bypass. I noticed the cooler temperatures with the replacement but thought it was ambient. Now I realize it doesn't get as hot as it used to, regardless of tank fill. Is it possible the replacement regulator is the problem?

04.08.13

Kevin Kolman

Hello SailingWJ,

This is a very interesting situation you present. There are a couple of things you should take inventory of to find a solution. First, is the grill completely clean? Lower temperatures could be due to a dirty grill. It sounds like this is not the case here, but I wanted to double check. Second, if you are getting a nice blue flame on the burners, then they seems to be operating correctly. Third, I know that you are only getting 400 degrees, but have you checked the thermometer to make sure that it is working correctly? That may be the cause of the problem. Many people look past their thermometer when in actuality it could be the source. If all of those do not correct the issue, it may be the regulator. If the problem persists, please call Weber Customer Service at 1-800-446-1071. I hope this helps. Let me know if you have any other questions.

Happy Grilling!
-Kevin

03.02.13

James m

The newer tanks with the OPD (overfill prevention device) valve also have a safety shut off that works the same way. Yard and week torches run on tank pressure. From time to time, I turn it on too fast, it trips the safety in the valve and I have to turn it off to reset the valve.

03.02.13

Kevin Kolman

Hello J.Moore,

As an FYI, the OPD (overfill prevention device) is located in the cylinder which protects against overfilling the cylinder. The bypass valve is located in the regulator of a gas grill. Thanks for the information.

Happy Grilling!
-Kevin