Seasonal staff wanted for Nordic customer service team
Would you like to support us in creating magical BBQ memories across the Nordic countries? Are you fluent in Danish, Norwegian, Swedish, or Finnish?
We're currently looking for skilled seasonal staff for our Customer Service department during the 2023 season, which runs from March to end of July.
Nordic cooperation with focus on excellent customer service:
Your working hours will be spent at Weber’s Danish head office in Nørresundby, near Aalborg, in a team of 40 BBQ-loving colleagues. Together, we do our best providing excellent customer service towards our dealers and private customers in Denmark, Norway, Sweden, and Finland.
For us, it's important to maintain a great sense of humour and to work together as a team, so you will always find colleagues who´s happy to help you. We're proud of being a part of a strong brand; for us, Weber is not just about selling barbecues and accessories, but also creating unique barbecue experiences for our customers – and each other.
You'll be trained well in answering the various enquiries, the onboarding period also includes a thorough product training – and at our Grill Academy, you'll have the chance to try the different barbecue models in practice.
About the job:
Working hours are between 08:00 and 16:00 Monday-Friday. During peak season (April to July), some Customer Service staff are required working until 18:00.
The job is full-time and we offer an attractive salary with benefits that include health insurance, a pension plan and a lunch scheme, as well as an active staff association.
In Customer Service, your primary tasks will be to help the private customers with:
Handling inquiries by phone or in writing regarding product claims and sale of products, as well as offering good tips and advice about grilling.
Providing technical support and troubleshooting.
Following up on your sales orders and claims.
You will primarily support customers who speak your native language(s), but if your colleagues are busy, you will be required to help across the team, regardless of which country the enquiry comes from.
Are you a well-spoken and service-minded problem solver?
No matter if you are into grilling vegetables or meat, and whether you prefer gas or charcoal barbecues, we would love to hear from you. The most important thing for us is that you are service-minded, good at asking the right questions and are ready to give our customers a positive experience. It´s also important that you are willing to make a good effort and that you are stable.
It's also an advantage if you:
Have experience with customer service towards end-consumers.
Speak and write fluently Danish, Norwegian, Swedish, or Finnish. If you are proficient in more than one of those languages, it´s even better.
Have good knowledge in English, both spoken and written.
Have experience from using Microsoft Office.
Have experience with Microsoft Dynamics NAV (Navision) and Zendesk.
It all started in 1952, when George Stephen invented the world's first kettle grill. This went on to revolutionise barbecuing all over the world. He wasn't trying to get the whole world to love his new kettle grill design – he just wanted a way to prepare the perfect grilled steak for his family and friends. And he did! That was more than 70 years ago. “We are not metal benders – we are in the entertainment business”. That describes Weber in a nutshell. For us, a barbecue is much more than just a barbecue – it’s the gathering point for making unforgettable experiences. That was the philosophy George Stephen built Weber on, and that’s how he revolutionised the grilling industry. And that’s what continues to characterise Weber today.
Grill Academy Nørresundby kokke på freelancebasis.
Er du vant til at løbe stærkt og have mange bolde i luften, og trives du i et miljø, hvor humøret og engagementet er højt? Så er du måske vores nye freelancekok!
Hos vores Grill Academy i Nørresundby har vi rygende travlt, og derfor er vi på udkig efter nye medarbejdere til at give vores gæster den bedste grilloplevelse.
Med erfaring fra lignende jobs er du god til at holde hovedet koldt i pressede situationer, og du er altid klar til at give en hånd med, når det går rigtigt stærkt. Du er udadvendt og forstår at sætte gæsterne i fokus, og du gør altid dit bedste for at give dem en unik oplevelse. Som person sætter du servicen højest, og du er tålmodig og imødekommende samtidig med, at du spreder god energi. Du er en teamplayer, men formår samtidig at træffe selvstændige beslutninger.
Ansvarsområder og kompetencer:
Udadvendt og god til at være i kontakt med mange mennesker
Trives i travle miljøer og kan bevare overblikket
Gerne køkkenerfaring, ikke nødvendigvis fagudlært
Træffer selvstændige beslutninger
Er tryg ved at præsentere menuer
Et job i et team af engagerede kollegaer, som løfter i samlet flok og hvor der er rig mulighed for både at få aften- og dagsvagter. Sammenholdet er godt og du bliver en del af et stærkt og energisk team.
Kunne du tænke dig at være med til at skabe de bedste rammer for vores gæster, så send din ansøgning, CV og eventuelle referencer til email@example.com mærket ’Freelancer – Weber Grill Academy’.
Har du spørgsmål til jobbet, så kontakt Grill Academy Manager Ole Christiansen på telefon 99 36 31 46.