NEW Sky Blue Q's Now Available!
Shipping and Delivery
GENERAL SHIPPING INFORMATION
We know you want your Weber barbecue in tip-top shape and outfitted with the latest Weber features. That's why we treat every order with special attention and make sure we process it as quickly as possible.
If you have a question about our shipping policy or need help placing your order, please call Weber Customer Service at 1300 301 290 (Monday – Friday 8.30am-5pm ACST).
Processing/Shipping: Orders will ship within 3-5 business days from the time your order is received at the warehouse. Large items cannot be shipped to PO Boxes.
Courier Delivery (for small Accessories & Barbecues)
Cost: Shipping costs may vary based on the products and area of delivery. Shipping costs will appear on the Shopping Cart page, so you can see the costs before any payment is made.
Scheduled Delivery Service (Large Barbecues)
Applies to most Genesis, Summit, and Spirit Gas Barbecues, as well as Performer Series, Q 3000 series, SmokeFire, Summit Charcoal and Traveller Barbecues.
If your order contains accessories, replacement parts, or other non-grill products these items will ship from a different warehouse and be delivered via Courier.
Upon receiving your email confirmation with order number:
For Metro Areas:
Our warehouse will contact you within 3-5 business days to arrange a suitable delivery time for delivery. You will receive a courtesy text message from the driver 30 minutes prior to delivery.
For Regional Areas:
Deliveries may take up to 14 days from the order being received at the warehouse.
Metro & Regional Deliveries may be scheduled or delivered between Monday-Friday 8AM and 5PM local time.
Delivery Information and Pricing
Shipping costs will appear on the Shopping Cart page, so you can see the costs before any payment is made. If shipping to a commercial address, please ensure the business name is included in the order details.
If your order contains accessories, replacement parts, or other non-grill products these items will likely ship from a different warehouse and be delivered via Courier
Orders with multiple items may be shipped in separate packages to speed delivery. You will not be charged for additional shipping, and you will receive a courier tracking link for any orders which are not being directly delivered to your door by our warehouse. If your order arrives damaged or incomplete, please contact us at 1300 301 290 to help.
The total amount of time for order processing, shipping and delivery is dependent upon the following:
The availability of the product(s) you are ordering
The day and time your order was received
A successful payment authorization
The distance between the delivery address from the warehouse closest to your area
The carrier(s) delivering the order(s)
+ No weekend delivery
ǂ Not available for selected regional or island post codes
Any orders shipped via Standard Delivery will be supplied with a courier tracking number to the email supplied on the order once it has been shipped from the warehouse.
Alternatively, you can login to your Weber-ID account on weber.com/au, where you can check the status of your order, track the delivery and lookup your order history.
Can you deliver if I provide Authority to Leave (ATL)?
We highly recommend a signature required delivery as Weber Stephen Products Auatralia cannot be held liable for any parcels which go missing when the "Authority to leave" has been requested.
However, to limit contact with drivers and reduce the spread of COVID-19, most carriers are defaulting to Authority to Leave (ATL). This means that your delivery may be left in a safe place without requiring a physical signature even if it had special instructions stating a signature was required.
When "Authority to leave" is requested, the parcel will be left at the front door of the property or a safe location around the property. No signature will be required for delivery to take place.
Please be aware that on some occasions, if the delivery driver does not feel there is a safe location to leave the parcel unattended, they may leave a collection card and drop this at the most local depot for collection - this is completely up to the discretion of the driver.
Cancellation of an Order
You can cancel an order for a full refund any time before your product has been shipped. If you wish to cancel an order, you can contact us by phone 1300 301 290 or by email here.
Once the order has been confirmed as not shipped a refund will be issued within 5 working days in the same way they were originally paid.
If an order has already been shipped from the warehouse, we will do our best to have it returned to sender, but we cannot always guarantee this will happen before the item is delivered. Please refer to our Returns Policy for more information on change of mind returns.
Items purchased on weber.com/au or through Weber Customer Service that are unused and in their original packaging may be returned within 14 days of purchase if the product is not suitable for use unless noted in our Return Policy Exceptions.
Goods will not be accepted back without a return authorisation number.
Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws. Postage must be paid by the returnee and will not be refunded from the original order.
We will notify you via email when we have received your returning item(s). Upon receipt and inspection of the item(s) by Weber. Refunds will be issued for the purchase price of the item(s). Shipping charges for delivery and returns are not refundable. Refunds will be issued in the same way they were originally paid and can take up to 5 working days to process.
Please contact Weber Customer Service at here or 1300 301 290 to assist with your return.
Gift Card Returns:
Orders paid via Gift Card, will be re-issued with a new Gift Card for the purchase price of the item(s). Shipping charges for delivery and returns are not refundable.
If you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account and refunded to you as per their terms and conditions.
Return Policy Exceptions
Damaged, Defective or Missing Items
We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Weber Customer Service at 1300 301 290 or email us here.
Incorrect Order upon Arrival
If your order is incomplete or incorrect, please contact us on1300 301 290 or email us here.