Frequently Asked Questions (FAQ) – Weber Grill Academy

You may cancel your ticket without any fee up to 14 days before the event. It is also possible to cancel your ticket within 13 days of the event, however in this case you will forfeit your ticket and will not receive any refund or credit.

It is possible to change your course up to 14 days before the event. In order to do this, please visit ‘My Account’, find the course that you would like to change and press ‘EDIT COURSE’ - then follow the instructions.

It is always possible to resend your ticket, if you lost it. Please get in contact using the service number on the website and they have the possibility to resend this for you in the booking system. You will also automatically receive the confirmation mail and ticket 24 hours before the event as a reminder mail.

At the moment it is not possible to sign up for a waiting list. However, if a participant cancels a ticket to a sold out course, the ticket will be re-listed on our website and made available for purchase up until 14 days before the course date.

Most of our courses use both charcoal and gas barbecues - some of the locations also have electric barbecues available for you to use. You are always more than welcome to enquire as to whether a specific barbecue will be used at the course that you will be attending. You will find more information regarding all of our courses on the Course Overview site.

In almost all of our locations you will prepare the food inside and barbecue it outside. But this depends on the location and the specific course. Specific information regarding this can be found on the Location Detail site.

Course participants must be at least 16 years old. This is sometimes adjusted for a particular course and it will be stated in the course description (e.g., a children’s course).

Just bring your booking confirmation/ticket! You will receive an apron to take home when you arrive. Depending on the weather and location, please wear suitable outdoor clothing and comfortable shoes. All barbecues, tools, food, and beverages will be provided by the Weber Grill Academy, so you don't need to bring anything else.

Please inform the specific Weber Grill Academy location that you will be attending if you have an allergy so that it is possible for them to take this into account during their planning. Please do so at least one week before attending your course.

If you have attended a course at a Weber Grill Academy location that is placed within a Weber Original Store, it is possible to purchase any of the store’s products after the course. Sadly, this is not possible at the remaining Weber Grill Academy locations as they have no store in context. However, you are always more than welcome to visit our webshop or one of our many Weber dealers.

Please contact the specific Weber Grill Academy location where you attended the course.

Please find our hotel recommendations on the Location Detail site.

Please contact Weber Customer Service.

Please visit our Recipes section to find recipes and inspiration.

Please visit our FAQs section for guidance and suggestions on which products to use.