SHIPPING & RETURNS
SHIPPING & DELIVERY
Thank you for visiting and shopping at Weber.com
We know you can’t wait to receive your Weber product and are excited to experience it with your family and friends. That is why we treat every order with special attention and strive to process your order as quickly as possible.
Our Standard Shipping Policy is as follows:
- All orders will be processed within 1-2 business days, and customers will be contacted within 1-2 business days to schedule for delivery date and time.
- All grills will be delivered without assembly. If you require assembly, our delivery partner will assemble the grills prior to delivery with the following charges to be paid directly to our delivery partner during delivery:
- All charcoal grill models, except Weber Performer Premium - $21.60
- Weber Smokey Mountain 14" - $21.60
- Weber Smokey Mountain 18" - $21.60
- All Q series models, except Weber Q3200 - $21.60
- Weber Traveler - $21.60
- All Lumin models - $21.60
- Weber Performer Premium - $54
- Weber Smokey Mountain 22" - $54
- Weber Q3200 - $54
- All Spirit models - $54
- All Genesis models - $54
- For gas grill orders, please be advised to have domestic LP gas supply ready prior to delivery to expedite installation and testing. If you require LP gas and/or gas regulator, additional charges apply, payable directly to our delivery partner.
- Deliveries will be made within Singapore only, and not out of the country, unless stated otherwise.
- If you wish to purchase a Weber product or item and your delivery address is not within the Shipping Coverage, please visit the Weber Authorized Dealer near you or contact Weber Customer Service.
- Your order will be sent by a Weber assigned Fulfilment Partner or via appointed 3rd party Logistics Partner (e.g. Ninja Van, Lalamove, DHL, SF Express, TNT, FedEx & etc.)
- If your order amounts to a total of S$ 1,000 and above, you’ll receive free shipping within the Shipping Coverage mentioned above.
- If your order amounts to S$ 999 or less, a flat delivery fee of S$ 21.60 per order will be charged based on the areas within the Shipping Coverage. This flat rate delivery fee will be displayed on the Checkout page before you complete your order.
- Express delivery is subject to availability at a separate charge, payable directly to the delivery partner upon delivery.
- There will be no surcharges for remote areas or locations that are only accessible via staircases.
- Deliveries usually take place within 3 – 5 business days (Mondays to Fridays) during usual business hours, after we have contacted and confirmed with you by phone.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Weber-Stephen Products (Hong Kong) Limited reserves the right to change, amend or edit the Standard Shipping Policy without prior notice.
RETURN & EXCHANGE
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at SupportAsia@weberstephen.com with details of the product and the defect with inclusion of Grill Serial Number, date of purchase and photo/image/video reference or attachment. Do provide us with your contact details and active phone number. Our Customer Service team will get in touch with you. We seek for your co-operation to provide the necessary details and clarifications as needed and enquired by Weber Customer Service Team and/or the relevant representing parties. If you are entitled to a replacement, we are more than happy to proceed with the next course of action and provide you with a replacement item (i.e. part), where applicable.
Weber-Stephen Products (Hong Kong) Limited reserves the right to change, amend or edit the term or policy mentioned above without prior notice.
Should you have further questions, feel free to contact Weber Customer Service. They will be happy to assist you.
Telephone: +65 3159 1184
Operating Hours: Mondays to Fridays, 9am to 6pm
Excluding Saturdays, Sundays and Public Holidays.