We know you want your Weber grill in tip-top shape and outfitted with the latest Weber grilling gear. That's why we treat every order with special attention and make sure we process it as quickly as possible.
If you have a question about our shipping policy or need help placing your order, please call Weber Customer Service at 1-800-446-1071.
Standard Orders
ORDER AMOUNT | RATE |
$0.00 – $29.99 | $13 |
$30.00 – $99.99 | $15 |
$100.00 – $199.99 | $18 |
Greater than $200.00 | $25 |
All Large Grills: Genesis, Summit, Spirit, Performer, Q3200, and SmokeFire | $140 |
Scheduled Delivery Service (Large Grills)
Multiple Items
NOTE:
Additional Notes (refer to Shipping Charges table above):
+ No weekend delivery.
Order Tracking
Login to your Weber-ID account on Weber.com, where you can check the status of your order, track the delivery and lookup your order history.
Tax
Provincial GST/PST/HST sales taxes may apply. All taxable provinces must calculate the applicable sales tax on the subtotal of items plus shipping. Taxes shown on the web site are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.
Tax Exemptions
Tax-exempt entities can request a refund on the taxes paid on an order. Please contact customer service at 1-800-446-1071 and email to supportca@weberstephen.com a digital copy of your tax-exempt certificate, or equivalent document, and the billing and shipping address on the order must match the address on the certificate.
Lithium Battery Notice
Due to the presence of lithium batteries the Weber Connect Smart Grilling Hub, iGrill Mini, and Kitchen Thermometer Mini can only ship via standard ground shipping.
Other Shipping Restrictions
Lighter Cubes can only ship via standard ground shipping.
Items purchased on Weber.com or through Weber Customer Service that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.
Upon receipt and inspection of the item(s) by Weber, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for delivery and returns are non-refundable for orders.
Please contact Weber Customer Service at returns@weberstephen.com or 1-800-446-1071 to assist with your return.
Return Policy Exceptions
Damaged, Defective or Missing Items
We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Weber Customer Service at 1-800-446-1071 or supportca@weberstephen.com.