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Updated: 6/1/2020 Weber Stephen Privacy Policy for
the “Weber Connect App”​

Weber-Stephen Products LLC and its global subsidiaries and affiliates value customers and respect their privacy. This Privacy Policy describes Weber-Stephen Products LLC’s, Weber-Stephen Canada Company’s, Weber-Stephen Products S.A. de C.V., and Weber-Stephen Chile SPA’s (collectively, “Weber”) collection, processing and/or use of customer information when you use a Weber mobile application (each, an “App”), use our applications, or otherwise provide us with personal information.  By using an App, or by choosing to submit personal information to Weber, you signify your consent to all of the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use the App or submit any personal information to Weber.

We may share the information you provide to us online with our global subsidiaries and affiliates ("Weber Group") but will not use your information other than as described in this Privacy Policy. 

Please note that this Privacy Policy may be updated from time to time due to technical progress and appropriate implementation of new technologies and/or due to changes of the law.

A.  Children

We note that the Apps are intended for a general audience and are not directed to children. If a child has provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.

B.  Data Processing for use of the App

While using an App we will process different sets of data; some data are processed automatically by the App to ensure correct and uninterrupted service of the App (1). For other sets of data the processing is different for users that do not have registered a Weber-ID (2) and for users that already have a Weber ID or register a Weber ID during use of the App (3).

The use of the App does not require the registration of a Weber-ID. 

(1)    App-Usage Data

To ensure trouble-free use of the App, the App needs to collect, process and store (see Data Storage) automatically the following personal data:

·       General

o   Country

o   Language

o   Consent, where applicable (eg: marketing opt-in).

o   Mobile operating system

o   Unique device ID

o   IP address

·       Mobile App

·       Usage data (time, temperature, type of meat)     

 

(2)    Use Without Weber-ID

We do not collect or process any Personal Data from non-registered users during the use of the App. All data that are processed for the use of the App is processed in connection with the serial number of the Weber Connect device (“Device ID”) in use. The following data is stored for the user under the Device ID:

·       Guided Cook Program (Including Target Temperature/Doneness Level)

·       Start Date/Time

·       End Date/Time

·       Session Name (optional)

·       Graph Data (temperate point for each second of the session collected from the Galaxy Device)

·       Device ID

·       Probe Placement

We have no knowledge of the identity of a non-registered user and have no possibility to identify him. The above mentioned anonymous data is stored in the cloud for access by the App in future uses so the App can access information about prior use, settings and user generated information  without registering an account.

If the user registers a Weber-ID at a later point, any data stored under the Device ID will be merged into the Weber-ID.

The data according to App Usage Data are used for identifying the respective user and connect him to the Device ID resp. his Weber-ID (if logged in) while he is using the App.

Also, the anonymous data stored under the Device ID might be connected to your Personal Data in case you register the grill with its serial number to claim a warranty case with Weber.

(3)    Use with Weber-ID

You may also register a new (or log-in to an existing) Weber-ID within an App. In that case any data stored under the Device ID (see (2)) will connected with the Weber ID. This allows your complete grilling session history to be available in the App and any further cooking sessions will be available in your Weber-ID as well.

The Weber-ID features a central user account where all your data is collected in one place in order to constantly improve your experience of the Weber world and to tailor it to your specific interests. You may create a Weber-ID account free of charge. Data in your Weber-ID may come from a Weber App, the weber.com website or any other digital Weber product/offering.

When you create a Weber-ID account, we collect the following information:

o   First Name

o   Last Name

o   Date of birth*

o   Email address

o   Password

o   Physical Address

o   Orders and cart

o   Saved products

o   Email list status

o   Registered products*

o   User service/online consumer care claim information

o   Children*

o   Houshold size*

o   Household type*

o   Interests*

o   Favorite grill categories*

o   Favorite recipes*

*optional

The Weber-ID offers additional features as a centralized user account on our website; please refer to the website privacy policy on weber.com/CA for further information.

This will give you access to exclusive content (recipes, tips and tricks, etc.), you can register your Weber products, receive important information (warranty periods, operating instructions, etc.) and have central access to all data and services Weber has to offer. You can also log in at any time to check your order status or place additional orders without having to register again. A Weber ID will also allow you to use features such as notepad and wish list.

We are also entitled to keep your IP addresses, times of registration and confirmation times on basis of our legitimate interest to verify your registration and to appropriately clarify any possible misuse of your personal data.

If you wish to delete your Weber-ID, please contact us at privacy.americas@weberstephen.com or (if you are located in Canada) visit the data access ticket system.  Both contacts are based in the United States.

(4)    Location Data

You may have the ability to connect your Weber device via WiFi or via Bluetooth. Please note that under certain versions of e.g. Android OS, location data is also processed necessarily when Bluetooth is activated. If desired, you can deactivate the transfer of your location via the settings of your mobile device.

C.  Analytics

(1)    Firebase

We use a service called Firebase Analytics by Google, Inc. ("Google") for analyzing the use of the App by non-registered and Weber-ID users for marketing purposes. Such analytics services are deactivated in the App per default and must be activated by the user therefore providing consent in the use of such services. The user can activate and deactivate the service in the settings of the App.

The service collects and transmits data of the user’s behavior for the purpose of analysis and improvement of our marketing measures and offers. The tool captures the use of the app by monitoring the user maneuvering through the different screens, screen time and other information on the use also using the IP address of the user.

The tool “Audiences” enables us to develop user groups on basis of such usage data and optimize our marketing measures individually for the defined groups.

Data collected by Firebase Analytics will be transferred into the BigQuery data base which is also operated by Google and is able to analyze high amount of data in short time.  

(2)    Firebase Crashlytics

We use the tool Firebase Crashlytics to analyse and identify bugs and other errors in the App. Whenever an error occurs in the App, we would like to receive technical data from the App (Installation UUID and Crash Traces), to analyse the cause of the error which enables us to further improve the App for all users.

Firebase Crashlytics will ask for your consent before any data is transferred for the above stated purposes.

(3)    Instabug / Feedback

Instabug is a service which helps us understand bugs and errors in the App and offers the user a possibility to provide us with feedback on the App.

To enable us to identify a bug and/or an error and understand what exactly led to it, we require some information about the in-App situation when the bug occurred. Therefore, Instabug will track certain sets of data and some of the user’s behaviour automatically. Such data will be transferred to us only when you consent into the transfer within the app by sending us feedback.  

The following data are automatically collected: screenshots and extra attachments, logs (user steps, gestures, network requests), Session profile (memory load, battery state, CPU, Connectivity).

If you want to provide us with feedback we also require your email address so we can get back to you with comments, questions or other information and will process any comments you add to your feedback report. You can edit which screenshots and attachments shall be included in the report from Instabug. Additionally, the data will automatically be transferred from Instabug into Zendesk, our internal ticket system, when a user has activated the feature or provides Weber with feedback.

D.  Newsletter

In addition to performing services for you as part of the Apps, we are eager to provide an Internet presence that is geared to your interests, and also from time to time provide you with such news and information about Weber or the products we offer by mail or email (through our email list) that might be of interest to you (including through our analyzation of your data), if you opt in to participate within the Site or through other channels.  The newsletter will be facilitated by a respected third party, which may include but is not limited to Emarsys, each a U.S.-based marketing communications platform. If one of these hosts is utilized, the email addresses of recipients of the Weber newsletter will be stored on servers of the applicable provider in the United States. The email providers use this data to send and analyze the newsletter on behalf of Weber. Emarsys may, furthermore, use this data for other purposes described in its privacy policy at https://www.emarsys.com/privacy-policy/To opt out: You can revoke your consent to receive these commercial communications at any time by clicking on the appropriate link contained in any such email communication. Your opt-out does not apply to emails that relate to Site information (including policy updates), Legal Notice, Weber-ID, purchases, customer service/online consumer care matters, or that are automatically generated non-commercial messages (confirmation emails, order receipts, etc.).

E.          Push Notifications

We may use so called push notifications in the Apps. These are notifications that pop up on your device with news, recipes and interesting information about Weber.

By default such notifications are deactivated; you can activate the notifications in the App´s settings. When you do activate these push notifications you thereby consent into us sending you these marketing related notifications. You can deactivate the service at any time in the App´s settings. 

F.          Facebook

We may place a pixel of the social network Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”) on your device. This allows us to track your behavior when you click on an advertisement in Facebook and are then redirected to our web page. The service helps to analyze and evaluate the effectiveness of Facebook advertisements in order to optimize future advertising measures. The data will remain completely anonymous to us and cannot be traced back to the respective person. However, Facebook will store and process the data and hence establish a connection between the data and the user's Facebook profile. For more information about Facebook's data processing, please visit: https://www.facebook.com/about...  

Additionally, we use the data from the Facebook pixel to categorize users for targeted marketing measures on Facebook.

G.         Contact Us / User service conversations

You may have the ability to contact Customer Service from the App. Please provide your name and e-mail address in order to do so.

We use the Zendesk ticket management system, a platform of Zendesk Inc, to process user inquiries by email.

H.         Service Providers

For the purposes and processes as described above, we use different service providers that act as our Data Processors as listed below.

Service Provider

Purpose/Process

Google Inc.

1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Firebase

Firebase Crashlytics Error Analysis

Big Query

Data stored: Europe

Demandware/Salesforce Commerce Cloud

Salesforce Tower

415 Mission Street, 3rd Floor

San Francisco, CA 94105, USA

Data Storage

Data stored: Germany

Emarsys North America, Inc.

10 W Market St., Suite 1350

Indianapolis, IN 46204

United States

Marketing services

Data stored: Austria

Bazaarvoice

10901 Stonelake Blvd

Austin, TX 78759

Marketing services

Data stored: United States

Mize Inc.

12802 Tampa Oaks Blvd,

Suite #320

Temple Terrace, FL 33637, USA

Product registration services

Data stored: United States

Zendesk Inc.

1019 Market Street, San Francisco, CA 94103, USA

Customer Service ticket system

Data Stored: Dublin, Ireland or Frankfurt, Germany

Inktel

8200 N.W. 33rd Street, Doral, Florida 33122 USA

Lapine Associates, Inc.

15 Commerce Road

Stamford, CT 06902, USA

Lands’ End, Inc.

1 Lands’ End Lane

Dodgeville, WI  53595

 

Customer Service overflow services (as needed/as applicable)

Data stored: United States, India, locations of Zendesk

Instabug, Inc.

855 El Camino Real St.

Suite 13A-111

Palo Alto, CA. 94301, USA

Feedback and Bug reporting

Data stored: United States

OneTrust, LLC

1200 Abernathy Rd NE, Building 600

Atlanta, GA 30328, USA

Data Subject Access System

Data stored: Germany

Forter

315 W 36th Street

New York, NY 10018, USA

 

Fraud detection - purchases

Data stored: United States

Forter services subject to Forter’s Privacy Policy

I.  Data security

Weber takes technical and organizational security measures, including physical, organizational and technological protection, (such as the use of SSL encryption for certain components of the Site) to help protect accruing or collected personal data against accidental or intentional manipulation, loss, destruction or attacks by unauthorized persons. Our security measures are continuously being improved as new technologies become available and following our regular review of our current data security, access and protection practices. Personal information may be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law. 

Although we have taken measures to help protect our Site, computer systems and any personal information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us. 

Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States and European Union, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

J.  Accessing and correcting your Personal Information

You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to Weber and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below. We may require you to verify your identity before we provide you with access to your information. We will use reasonable efforts to comply with your access or correction request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information. 

K.  Third Party Sites

The Site may contain links to other third party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Privacy Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit.  Any links from this Site to other websites, or references to products, services or publications other than those of Weber, do not imply the endorsement or approval of such websites, products, services or publications by Weber.

 L.  Questions and Legal Notice

If you have any questions or comments regarding this Privacy Policy, please send an email to privacy.americas@weberstephen.com (which is also the contact for our Canada Privacy Officer) or write to Weber-Stephen Products LLC, attn.: Privacy, 1415 S. Roselle Rd., Palatine, IL 60067, USA.