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What is Delivery and Assembly?

Select this option if you would like your barbecue to be delivered and built by our expert Weber technicians. If selected, the technician will contact you within 2-3 working days to arrange a suitable time to deliver and assemble the barbecue.

Shipping and Returns

Delivery Times

Once dispatched, deliveries usually take between 1 and 7 business days, depending on your location and the products purchased.

How much do you charge for shipping?

Shipping costs vary based on the products and area of delivery. Shipping costs will appear on the Shopping Cart page, so you can see the costs before any payment is made.

How will I know if my order is confirmed?

Once you have purchased a product, you will receive a confirmation email with the product details. If the product is on low stock, you will receive an email asking you to contact Customer Service (no payment is made in this instance).

How do I track my order?

Orders with multiple items may be shipped in separate packages, as they can be delivered from different warehouses. In this case, you will receive separate emails once your order has been sent to the warehouse.

As soon as the order is dispatched, you will receive an email. Tracking is currently only available for accessories. For larger barbecues, our logistics partner will contact you to arrange a suitable time for delivery.

If you have a Weber ID, you can view the order status by logging into your account and looking under ‘My Orders’.

Do you offer Click n Collect?

Currently we are unable to offer Click n Collect. All orders will be delivered to the shipping address provided.

Can you deliver if I provide Authority to Leave (ATL)?

We highly recommend a signature required delivery as Weber Stephen Products Australia cannot be held liable for any parcels which go missing when the "Authority to leave" has been requested.

When "Authority to leave" is requested, the parcel will be left at the front door of the property or a safe location around the property. No signature will be required for delivery to take place. When this option is selected, Weber Stephen Products Australia cannot be held liable for stolen or missing parcels. The customer is accepting full responsibility of the safe delivery of this parcel when selecting "Authority to leave" on an order.

Please be aware that on some occasions, if the delivery driver does not feel there is a safe location to leave the parcel unattended, they may leave a collection card and drop this at the most local depot for collection - this is completely up to the discretion of the driver

Do you have any shipping restrictions?

There may be shipping restrictions depending on your postcode. For further information please contact us by phone 1300 301 290 or by email ecommerce@weberbbq.com.au.

Cancellation of an order

You can cancel an order for a full a full refund any time before your product has been shipped. If you wish to cancel an order you can contact us by phone 1300 301 290 or by email ecommerce@weberbbq.com.au.

Once order has been confirmed as not shipped a refund will be issued.

Refunds will be issued in the same manner in which they were originally paid.

Please note: if you paid for your order by PayPal, your money will be refunded back into your PayPal account and refunded to you as per their terms and conditions

We will notify you via email when we have processed your refund.

Returns Policy

Our promise - 14 day money back guarantee

If you’re not completely satisfied with your new Weber purchase, you are welcome to return it to us at your own cost for a refund of the product value (freight charges will not be refunded).

The product must be unused and in its original packaging.

Your rights under this change-of-mind policy are in addition to any rights you have under consumer laws.

For change of mind returns please call 1300 201 290 or email ecommerce@weberbbq.com.au within 14 days of receipt to obtain a return authorisation number.

Goods will not be accepted back without a return authorisation number.

Postage must be paid by the returnee and will not be refunded.

Please allow 10-14 days for us to receive and process your request.

We will notify you via email when we have received your return item.

Refunds will be issued in the same manner in which they were originally paid.

Please note: if you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account and refunded to you as per their terms and conditions

Incorrect Order upon Arrival

if your order is incomplete or incorrect please contact us on 1300 301 290 or email ecommerce@weberbbq.com.au

Damaged/Faulty Goods

If your order arrives damaged or faulty please contact us on 1300 301 290 or email custserv@weberbbq.com.au.