Official Weber Website
SHIPPING & DELIVERY
Thank you for visiting and shopping at Weber.com
We know you can’t wait to receive your Weber product and are excited to experience it with your family and friends. That is why we treat every order with special attention and strive to process your order as quickly as possible.
If you have a question about our shipping policy or need help placing your order please call Weber Customer Service at +852 3103 3999 or email us at SupportAsia@weberstephen.com.
Our Standard Shipping Policy is as follows:
Processing
All orders will be processed within 24 hours. Customers will be contacted within 1 business day to schedule for delivery date and time.
All grills will be assembled and installed at your location without any charges.
Shipping Coverage
Shipping Cost
Shipping Time
Weber-Stephen Products (Hong Kong) Limited reserves the right to change, amend or edit the Standard Shipping Policy without prior notice.
If you have questions about our Shipping Policy or need assistance in placing your order, please email SupportAsia@WeberStephen.com or contact Weber Customer Service at +852 3051 9188.
RETURN & EXCHANGE
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at SupportAsia@weberstephen.com with details of the product and the defect with inclusion of Grill Serial Number, date of purchase and photo/image/video reference or attachment. Do provide us with your contact details and active phone number. Our Customer Service team will get in touch with you. We seek for your co-operation to provide the necessary details and clarifications as needed and enquired by Weber Customer Service Team and/or the relevant representing parties. If you are entitled to a replacement, we are more than happy to proceed with the next course of action and provide you with a replacement item (i.e. part), where applicable.
Weber-Stephen Products (Hong Kong) Limited reserves the right to change, amend or edit the term or policy mentioned above without prior notice.
Should you have further questions, feel free to contact Weber Customer Service.They will be happy to assist you.
Telephone: +852 3051 9188
E-Mail: SupportAsia@WeberStephen.com
Operating Hours: Cantonese & English - Mondays to Fridays, 9.00am to 6.00pm
Excluding Saturdays, Sundays and Public Holidays.