The Best Service For The Best Customers!


My office is very close to the action, and I often hear a Customer Service Representative laughing and having fun with a customer while on the phone assisting them with their grill.  

Technical assistance from Weber is not your run-of-the-mill Customer Service. 

What’s more fun than grilling and enjoying the results of your efforts?  Charcoal or gas, Smokey Joe or Summit, the Weber Customer Service Representatives are prepared to assist you with finding the Weber of your dreams, assembling your Weber, getting the best flavor from your Weber and of course maintaining your Weber for years of enjoyment.  

We work long hours so we can assist as many Weber owners as possible.  We are open from 7:00AM to 10:00PM Central Time and we are rarely closed working 362 days per year. 

We’d like you to first read your owners guide, visit our website and if you have any questions, call us at (800) 446-1071 with your serial number ready, so we can assist you at becoming the best griller in the neighborhood.  

After you’ve talked with one of our BBQ Experts and you’ve just finished the best grilled meal ever, feel free to tell a friend about Weber Customer Service so we can assist them too.

Mark Kwasigroch, Vice President Customer Service