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FAQS

Customer Service 1-800-446-1071

Why is my food getting covered in soot?

When a grill is producing soot it usually means that the grill needs to be cleaned.

The first thing to try cleaning is the air shutters at the base of the burner(s).

If they are dirty, the burners can produce yellow flames and lots of soot.

We also recommend giving the cookbox and Flavorizer bars a thorough cleaning.

For more tips on cleaning the inside of your grill click here!
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