Shipping and Returns

Customer Service 1-800-446-1071

Shipping Information

We know you want your Weber grill in tip-top shape and outfitted with the latest Weber grilling gear. That's why we treat every order with special attention and make sure we process it as quickly as possible.

If you have a question about our shipping policy or need help placing your order please call Weber Customer Service at 1-800-446-1071.

Standard Orders

  • Processing/Shipping: Orders received by 12 pm Central Time will ship the same business day. Orders received after 12 pm will ship the next business day.
  • Delivery: Up to 7-10 business days, from the time your order ships.
  • Method: FedEx Ground or FedEx Smartpost®
  • Cost: We offer a flat rate of $7.00 for all standard delivery shipments.

Expedited Orders

  • Processing/Shipping: Orders received by 12 pm Central Time will ship the same business day. Orders received after 12 pm will ship the next business day.
  • Shipping/Delivery: Up to 2 business days, from the time your order ships.
  • Method: FedEx 2Day® or FedEx Standard Overnight®
  • Cost: See Shipping Charges table below.
Order Amount Standard Ground ^ (Residential) Two Day ^+ Next Day ^+ǂ
Less than $50 $7.00 $13.00 $23.00
$50 - $99 Free $13.00 $23.00
$100 - $199 Free $25.00 $45.00
Greater than $200 Free $28.00 $48.00

Multiple Items

Orders with multiple items may be shipped in separate packages to speed delivery. You will not be charged for additional shipping, and you will receive separate shipping confirmation e-mails.

NOTE:

  • You must be able to receive postal delivery at your residence, or your delivery may be denied.
  • No commercial or business addresses can be used for standard delivery shipments.
  • Shipments are only available in the 48 contiguous United States, Alaska and Hawaii.
  • The total amount of time for order processing, shipping and delivery is dependent upon the following:
    • The availability of the product(s) you are ordering
    • The day and time your order was received
    • A successful payment authorization
    • The selected shipping method
    • The carrier(s) delivering the order(s)

Additional Notes (refer to Shipping Charges table above):

^ If shipping to a P.O. box or APO/FPO, please call Customer Service at 1-800-446-1071 for assistance.
+ No weekend delivery
ǂ Not available for Hawaii

Order Tracking

Login to your Weber-ID account on Weber.com, where you can check the status of your order, track the delivery and lookup your order history.

Tax

State and local sales taxes may apply. All taxable states must calculate the applicable sales tax on the subtotal of items plus shipping. Taxes shown on the web site are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.

Lithium Battery Notice

Due to the presence of lithium batteries, the iGrill Mini, Kitchen Thermometer and Kitchen Thermometer Mini can only ship via standard ground shipping.



Weber.com Return Policy

Items purchased on Weber.com or through Weber Customer Service that are unused and in their original packaging may be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.

Upon receipt and inspection of the item(s) by Weber, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for both delivery and returns are not refundable. All returns require a Return Merchandise Authorization (RMA) number, which may be obtained by contacting Weber Customer Service at 1-800-446-1071 or support@weberstephen.com.

Return Policy Exceptions

Due to regulatory requirements, lighter cubes may not be returned.

Damaged, Defective or Missing Items

We stand by our products and want you to be happy with your purchase. If an order arrives and is damaged, defective or incomplete, contact Weber Customer Service at 1-800-446-1071 or support@weberstephen.com.