FAQS

Customer Service 1-800-446-1071

Why am I experiencing issues with the Weber iGrill app and my iOS device?

The Weber iGrill app requires iOS 9 or higher to operate.

If you are experiencing a problem with the Weber iGrill app for iOS, please try following the steps below to resolve any potential problems on the device.

  • Make sure the iGrill 3 is paired with your smart device via Bluetooth and a temperature probe is plugged into the unit
  • Press the Home button on the smart device
  • From the Home screen, press the Home button twice. This will zoom out of the Home screen and display any or all previously running apps on your smart device
  • Swipe to locate the Weber iGrill app
  • Swipe the Weber iGrill app image upward to close the existing session
  • Press the Home button on your smart device to close the Multitasking Bar
  • Re-open the Weber iGrill app by tapping the app icon on the Home screen
If you have any further questions, please contact our iGrill team at support@weberstephen.com.


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