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Opportunities


PC Technician

Palatine, IL

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Summary

Based out of our Huntely, IL location, this role will provide PC support to end users at multiple locations. Install computer hardware and software components and troubleshoot any issues. Support will include but is not limited to:

  • PCs / Laptops
  • Network printers
  • Label Printers
  • RF Guns
  • Network connectivity
  • ID Makers
  • Skype
  • Audio / Visual for Conference rooms
  • HR Kiosks 

Essential Duties and Responsibilities:

  • Install PC’s, laptops and necessary software applications for new and current users.
  • Troubleshoot and diagnose computer problems.
  • Replace damaged or faulty computer hardware when necessary.
  • Maintain inventory of printers, printer ink, PCs, RF guns in support of production and distribution.
  • Respond to users’ help desk tickets as well as offering a timely resolution.
  • Upgrade machines to standard Operating systems.
  • Upgrade machines to standard Office version.
  • Support HR Kiosks.
  • Assist and Support the IT Infrastructure Network team.
  • Create and/or update standard operating procedures.

 

Qualifications:

  • Minimum 1-3 years of experience in an IT support function or a related area.
  • Degree in Information Technology or Computer Science a plus.
  • Knowledge of Ivanti tools and ServiceNow is a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and clear correspondence.
  • Proficiency in all Windows OS, MS Office Applications.
  • Ability to lift 50 pound items to a height of 3-4 feet

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