SmokeFire EX4 Wood Fired Pellet Grill is rated out of 5 by 147.
Rated 5 out of 5 by Social Distancing from Great Appliance! Great quality material, good construction, as with anything, this is the 1st round, a software update to improve some of the problems is coming. I haven’t had many problems personally, but others have! Makes amazing food, and I us it nightly, acts as a grill, smoker and oven! Frozen pizzas are taken up a notch with bad boy!
Date published: 2020-03-26
Rated 2 out of 5 by Kevin D from Would not work out of the box Put the grill together yesterday and went to do the initial 600 degree break-in. After heating up to about 180 the temp starts to go down and eventually set an E4 Communication Failure code. Followed the instructions in the manual for E4 and it happened again. Called customer support and we went thru it again with same results. She was VERY helpful. Replacement control panel and auger on their way along with the new chute. This is my 5th Weber on my deck, 2 gas, 1 charcoal, and 1 Smokey Mountain. I am hopeful the new parts will solve the problem but must admit the bad reviews concern me. I ordered this direct from Weber last year so I do not have a local retailer to fall back on.
Date published: 2020-03-25
Rated 2 out of 5 by Not Waiting For Fixes from Almost ready The SmokeFire cooks great food and produces amazing amounts of Smoke at all temperature ranges. It imparts more smoke at 350 degrees plus than any other pellet grill. However, the amount of ash that’s in the barrel blowing around and mixing with grease versus the promise of less cleaning than other pellet grills was a big fail. This makes cleaning a real pain as you have to scrape and scrape this gooey mess into the tray below, versus just vacuuming for a minute with a shop vac. As well, the hopper does not feed pellets properly and creates hidden cavities causing flameouts and regular stirring of the pellets
Date published: 2020-02-29
Rated 3 out of 5 by Stivk62114 from Good smoke but haze issues I’m frustrated. I’ve sent 5 emails, have been on the phone for 45 minutes, and no one knows how to fix my problem. I keep getting low fuel or E9 error, keep cleaning it and still the same results. I’ve asked for advice and no one has gotten back to me except for the customer service rep that told me exactly what the manual said. I want this to work, I really do. My other issue is the right side is so much hotter than the left side it’s hard to have consistent cooks. I’ve asked for a refund and I’ve thought about trying to make this work but I’ve literally cooked on it twice and see some major issues that make me very disappointed. I’m happy some have gotten this to work and maybe some tech stuff will make it better but I’m at a loss. Just disappointed since I had to convince my wife to allow me to get this and having these issues I just am so frustrated.
Date published: 2020-02-19
Rated 1 out of 5 by Dantheman from Unhappy Customer I am not pleased at all. I have to start it 3 times at 15-20 minutes each just to get it up and running since it always goes out and doesnt relight glow plug. The pellet hopper and the feeder system also cause the grill to go out in the middle of your cook so you destroy your meal. You litterally have to stir the pellets by hand every 15 minutes so they feed. Also very bad at maintaining temperature. I have always been a fan of weber but this is rediculous. I feel I was gyped out of what I paid for this. Since it barely cooks I feel I may as well throw it in the trash. I wish I could have my money returned so I can by a reliable product.
Date published: 2020-03-22
Rated 1 out of 5 by Vsadnik from Dysfunctional product I had high hopes for the SmokeFire especially given Weber’s track records of making quality grills and reputable service. The initial burn off went without any hiccups and I had no issues with the controller and WiFi connection. App updated without any issues either. The temp reached 600F within 20 min. I did notice a lot of ash covering the the smoker by the end of the burn off. The fun began the next day. I set the desired temperature and 10 min into the start got a message that the smoke is running to hot. Eventually the temperature reached 400f which is what I wanted. 30 min into the cook the temperature started dropping and reached 120f. I heard pellets still dropping so I assumed the grill does it by design to enhance smoking flavor. WRONG! Suddenly the temperature started rising and went all the way to 500f. That’s 100f over the desired temp. I noticed the smoke started coming out of the hopper, immediately opened the hopper and saw hopper full of smoke. The smoke was coming out of dry Weber pellets. As I started digging into the pipe of pellets, there was smoke coming from the bottom. Pellets felt hot to touch. Curious to see what happens, I let the unit run until it basically suffocated itself. The auger kept dropping pellets as the temperature started to drop. The temp dropped all the way to 90f, I could hear pellets dropping and fan going high. I then removed the grates and noticed the whole bottom part full of fresh pellets. Weber support wasn’t helpful. After submitting photos and video of smoking hopper, Weber’s recommendation was to agitate pellets with a plastic tool and apparently they didn’t see any smoke. As I was angrily taking the unit apart in order to take this half baked smoke box back to store, I noticed two bottom screws full of melted plastic rings, which tells me the unit wasn’t ready for prime. I’m ok being a betta tester, what I’m not ok is spending $1k On a product that’s in betta.
Date published: 2020-02-17
Rated 1 out of 5 by Stevey2 from I had given it 5 stars but now it should be zero It worked great until it didn't. I have not been able to get the smokefire above 500 for close to a month now. Weber support sent me a new auger assembly and it fixed the problem for 3 cooks the. It would not get up above 500. Then they told me a software update would fix it. I waited for many weeks and was very excited today to see that they had a new firmware update. I followed the directions on the Weber site and updated it. Unfortunately, the 04008 firmware update did nothing for my problem of reaching 600. I am more than disappointed. I have waited for close to a month to get this and it does not work. It only got to 500 after 55 minutes. I used Weber pellets and stirred them to make sure there was no void in the hopper. My controller says that I am updated and running the 1.2 June OS and my IOS app is 0.95. I have a new Auger and pellet slide (which does nothing but I really don't care about that). The message from the CEO of Weber does not even address the issue of not being able to reach searing temperatures. All for the smokefire Facebook sites and other bulletin boards are filled with this problem. The other issues, grease fires, pellet slide issues, WiFi issues, etc. are silly and are not issues at all. But, I purchased the smokefire for its ability to sear and it is not performing. That is a huge issue. I could have purchased any other cheaper pellet grill if I only cared about low and slow cooking. Most of my cooking uses a combination of the two, like a reverse sear. This was the major selling point of the smokefire! It seems like 25% of those on Facebook who actually own the grill have this problem. These are not the people who have trashed the smokefire. They are like me who love the taste of the food and rave about it - when it works. Weber needs to be more transparent to those of us with this issu and stand behind their product. I do not feel that they are standing behind me. I am waiting for support to let me know what the "leadership" team is going to tell me.
Date published: 2020-03-25
Rated 1 out of 5 by BBQ nut from Start up problems I was very excited about this cooker but I've had problems since the first start up. I meticulously followed the assembly instructions and did the firmware update before initial start up. Basically every first start up the glow plug will heat up for a few minutes and it will dump a few pellets maybe a smoke then the glow plug goes out and it stops dumping pellets. Just sits there with fans running. I run the shut down procedure, turn off and unplug and vacuum out the unburned pellets. Then after putting everything back together it might start up on second or third try. Once I finally get it going the grill performs pretty decent. I've only done steak and chicken so far but it turned out well. The problem is when I cook on it it can take up to an hour and a half to get it going. Weber support has been non existent. I started my first call on Saturday and that person never got back to me at all so I called back 2 days later and after 45 minutes on hold I finally got to talk to someone who put a ticket in. 72 hours later I got an email asking a question so I replied an hour later and have heard nothing for 2 days. I sent another email today still no reply. Weber's silence answers it all I guess. This is my first Weber product and likely my last. Oh and now the grill won't start up at all. Just a little smoke no fire.
Date published: 2020-02-21
Rated 3 out of 5 by Uzo71 from Weber overpromised and underdelivered on this one I waited a while on a pellet grill purchase since i knew this one is coming out . I currently own a genesis so i know weber make quality products. When i sow their videos and promises about their "ash and grease removal system" i thought this would be a perfect grill . Pallet grill without the headache of cleaning often. Weber claim this on the site "Bucket-free grease & ash removal SmokeFire’s internal ash & grease collection system keeps ash and grease out of sight, in an easy-clean drawer." Unfortunately the ash is very much in sight , so much ash it prevent grease from draining. Can i clean this mess every time ?! yes , but this is not what Weber sold me . Currently using aluminium pans under the pork buts and etc... but this should have been handled OEM. Hopper have issues feeding pallets , have to mess around with the pallets every 2 hours or so. None of these issues are show stoppers or something that can prevent me from using the product (i have workaround , disposable pans , vacuum and striing pallets every two hours ) . However with the price range i think i can find alternatives which will preform better.
Date published: 2020-02-25
Rated 5 out of 5 by Steve from Michigan from Smokefire EX4 is great It works as advertised. Don't believe the poor reviews from people who never cooked on it and don't own one. The food tastes great. I have had it for more than 3 weeks and have pushed 50 pounds of pellets through it with no grease fires, no ash on the food, and really easy to use. I did need an auger + motor replacement but Weber service was great. This is really a grill that also smokes, not the other way around. The ability to get high temperatures as well as doing low and slow is the best of all worlds. Way easier than charcoal with great temperature control. I am looking forward to the app being updated. It is pretty much useless now, but Weber said that it would be minimally operational at the beginning. Thanks Weber!!
Date published: 2020-03-06
Rated 1 out of 5 by DonV from First and last time owning a Weber I I picked up my new grill on 2/13/2020, I had such high Hopes for this grill only to be let completely down. Everything was going great up until the wifi setup. The Web Connect application crashed several times trying to connect via bluetooth. After being on the phone for well over an hour with customer support, nothing has been resolved, nor does anyone have a clue as to what the problem could possibly be. Plus, the current outdoor temp. is 60 degrees, yet after several attempts, the grill will not rise above 520. This product is advertised to rise to 600. After speaking yet again with customer care, the lady told me that they are aware of this issue and are currently trying to remedy it. My gut told me not to preorder a first iteration of a product, but I was sold on the advertising extravaganza. I feel this product has been released way to soon and obviously has some bugs that need worked out. On my way now to return my first and last Weber. Had such high hopes. Yes, this product is guaranteed to produce smokefire, but in the end....it went up in Smoke!
Date published: 2020-02-14
Rated 2 out of 5 by Phil M from Weber Smokefire EX4 I don’t feel this smoker is dependable. I’ve done 4 cooks, 2- good and 2- not. It never reach 600° at initial seasoning, first cook I done a reverse sear on a steak and it reach 500° and immediately started back down. 2nd and 3rd cook were ok, one low and slow, one and 350°, last cook was another reverse sear. It reached target temp of 225° and immediately started back down. I shut the grill down, restarted only to get the same I moved the steaks to another brand of pellet smoker and finished my steak I don’t use extension cords, firmware was updated, same pellets and grill was clean. I can’t have these inconsistencies. Thanks,
Date published: 2020-03-12
Rated 2 out of 5 by AZBBQ from Houston we have a problem Where to start with this smoker. There is no way the production unit is the same units that Weber claimed to have run truck loads of pellets though in testing - or they are lying. Not sure what since their customer service wont respond. I want to really like this smoker but it is hard. No doubt the food turns out great and has a good smoke flavor. When cranking this up it grills unlike any other pellet cooker out on the market today. The concept is great, the execution not so much! Here is my issues: The grease drains flat out do not work. The bottom of the smoker gets so clogged with ash (which isn't supposed to be in the bottom of the smoker by the way) that none of the grease goes into the drain pan. Instead it starts on fire in the bottom of the cooker. This is the number one complaint as to how in the world this passed QA. You cant have a grease fire after one cook! The right side of the grill is hotter than the left when grilling above 400 degrees. The hopper is absolutely horrible, the pellets do not slide down and you get a low pellet warning with you still have 10+ pounds of pellets in the hopper. There is no way on earth this final design was tested. The app is a joke. You cant adjust any temperatures, only the probes. Funny thing is when you set a timer on the probes and they go off nothing even happens, no alarm or anything. So what is the point of that? Like I said I really want to like this cooker because of how the food turns out and the ability to grill on it. Sadly to say its not ready for prime time, I wish it was! Did I reach out to Weber for help trying to correct these issues and get their thoughts? Yes, now at 5 days and counting with zero response from them what-so-ever... What happened here Weber? I currently own 3 other Weber grills and this is not what I expect from you.
Date published: 2020-02-24
Rated 4 out of 5 by Tashas Dad from EX4 Good and Bad Points Note: Weber restricts reviews to 6 pics. I have 15, so some referenced pics are missing. All pics showing excess ash are missing. Also, tables don't paste properly into review, so some data is missing. Sorry. It took about 3 hours to unpack, do a inventory check to make sure all parts were accounted for and then assemble. As long as you follow the instructions, it is easy. There was a missing bushing for the lid handle, which was easy to identify in the parts diagram. It took only a couple of minutes to register the grill and then a quick call to Weber support got the part on order and shipped the next day. There are 4 nut inserts near the bottom of each leg, orientated to the next leg to the left/right, maybe for a shelf. An inquiry to tech support had a wishy washy reply:”Currently, that is not an accessory offered for our SmokeFire models”. Like ‘Duh; then what are the nuts for. The first thing after powering on, was to down load the Weber Connect app and pair the SmokeFire to my iPhone. In the process, a software upgrade was downloaded to the SmokeFile, to the latest version 1.1_1372. After that was all said and done, I set the temperature control to 600℉ and let it rip. You could hear the pellets falling into the fire pot and the smell of something burning. Once the smoke was billowing, I closed the lid and let it do its thing. The following chart shows the elapsed time/temperature from closing the lid. Temp (℉) Elapsed Time mm:ss 150 8:30 265 9:44 300 10:00 350 10:20 400 10:50 500 13:20 550 15:15 600 17:00 and using the Shut Down procedure, terminate the burn after 30 minutes at 600 degrees. The next day, I took and grates off and inspected the smoker. There was plenty of ash at the bottom of the barrel and in the ash drawer (but very little in the aluminum tray). There was a bit of residue in the fire chamber. Everything cleaned up nicely using a small hand held vacuum . See 3 “600 Degree Burn” Pictures. Test #1 Probe Temperatures. Using several other probe thermometers, I set up 5 probes to accompany the Control Probe; 2 at the back (left and right), 1 centered , and 2 at the front (left and right). See “Probe Test” Picture. I let the probes settle in place and come to a ‘starting’ temp. Setting the temperature control at 250℉ , I recorded the probe temperatures at 5 minute intervals. The set temperature was reached after 26 minutes 50 seconds. Visually, it is easier to see the results (see picture) Interestingly, the Left Front seemed to rise in temperature quicker, but after 20 minutes, fell into line with the other probes. The Left Rear was also the lowest. Once the control temperature was reached, all the probes stayed in step as the temperature fell and recovered, within the 221 to 254 range. Test #2 Making Toast 250℉ Removing all the probes, I covered the grill with slices of white bread. After 20 minutes, I turned off the smoker and turned over the slices of bread. See “Toast Test” Picture. Starting in the front left corner, rows are labeled 1 to 4 , while columns are labeled A to E. The hottest area is B2, B3, C3 , C4 ; over and to the left of the firepot. The left front A1 and A2 are also hotter then the others,. The left side, E1-4 is definitely the cool area. So far, so good. The next big test was a few days later, a spatchcocked chicken, smoked at 325 with Cherry pellets for flavor, burnt in a pellet tube. An hour and fifteen minutes later, we had the most succulent, juicy chicken we have ever had. Some observations: 1. Once the set point is reached, the control probe temperatures display on the SmokeFire does not accurately reflect the actual temperature. It takes a variance of 10-20 degrees or more before it displays the actual temperature. For my next smoke, I will set up a second probe at the control probe location, to get a better idea of the variance. 2. As the SmokeFire comes up to the set point, the rate of temperature increase slows considerably, as if it is trying to coast to the ‘set’ temp. For example, with a set point of 325℉: 1. 150 to 200 took 1 minute. 2. 200 to 250 took 45 seconds. 3. 250 to 300 took 10 minutes. 3. As there were no water pans, the chicken fat dripped to the bottom of the barrel, but mixed with the ash, so did not drain into the drip tray The final test were 2 racks of St. Louis style ribs, but this time, used two 9x13 aluminum trays as water pans. In order to overcome observation #2, I started off at 250, but when it stalled out at 200, increased the set point to 325, and then back down to 250 when it hit the temp. Saved a lot of time. After 1 hour of cooking, reduced the set point to 225 for the rest of the smoke. After a 7 hour smoke, most of the grease from the ribs ended up in the water pans as planned, however there was some that did drain into the drip pan (see “Ribs” pics). There was also some grease that was absorbed by the ash, but was easy to clean up, just by using a plastic scrapper and pushing the ash into the drip pan opening. I started off with a full hopper but did notice that after 7 hours, there was a large pile of pellets at the high end of the hopper, that were not flowing towards the hopper. I also mounted an additional probe beside the control probe (see pic) to monitor the accuracy of the control temp display and variances. Even with temps as high as 236 and as low as 193, the monitor still displayed 225. ￼ Final Observations : 1. When I used to use my Weber Kettle to smoke, you still had to clean up the drip pan and also clean up the grease that didn’t fall into the grease pan. This is no different. If you left the grease to build up, you will have problems, no matter what device you are using. 2. Having grease and ash mix at the bottom of the barrel is a problem , but as long as you clean up after each smoke, it should not cause any issues. 3. Water pans are key to helping control the grease. You should be using water pans anyway, to help control temperature and humidity for the long smokes. 4. The problems with the temperature display can be solved by fixing the software 5. It important to clean the glow plug after each smoke. This will prevent ignition problems. Like any piece of equipment, keeping it clean is key to proper operations.
Date published: 2020-03-03
Rated 5 out of 5 by Rick19 from Great Features, and quality Fabrication I received my new smokefire EX4 yesterday. So far it is everything and more than I expected! Starting with the packaging, I was impressed with the packaging from the start, it was very well thought out. So easy to unpack and assemble. Next I thought the parts were very high quality and assembly was awesome, all parts fit like a glove , Instructions were very simple and understandable. Break in overall went well except, you start this at full temp 600 degrees, it took about 15-20 minutes and went right to 600 degrees but after about 5 minutes it starting dropping down to 550 average but never went back to 600, after shut down I set it for 200 to smoke some salmon. They came out great!! So far I am thrilled with the product. It was worth the wait!!
Date published: 2020-02-12
Rated 2 out of 5 by Rattat from Not worth the $1,200 While the grill itself is nice - it's seems to be built well, shipped / arrive perfectly, easy to assemble - I have been experiencing the same issues that others have been complaining about. The app doesn't work. The firmware updates don't work, multiple cold starts (wood not firing), and most importantly - grease fires. It's unavoidable if you cook a lot on it. So much so, I had to personally rig a grease trap myself to avoid the fires. Not worth the money, and there are so many other smokers on the market for the price that would be better. I waited to purchase this one as I thought Weber would produce a fantastic product but looks like they have some work to do before making this smoker awesome.
Date published: 2020-03-10
Rated 1 out of 5 by mropincar from 20 yr Weber user regretting my purchase Biggest problem: grease not going into the grease management system = grease fire The grease management on this grill does not work. Ash from the pellets blow out of the burn pot and mingle with the grease drippings, creating a grease dam, preventing the grease from making it to the grease management system. Pellets not feeding in the bin are also an issue, as it appears that the bin slope is not steep enough. The temperature probe ports on the controller are finicky- you barely touch the cable when opening the grill and the probe disconnects (all 4 ports perform the same way- and i have tried new probes, so it appears to be a design flaw). This problem reminds me of the issue you would have in the old days on a MP3 player when your headphone jack gets worn out. This shouldn’t be happening on a $1k grill that is 2 weeks old. I did update the firmware of the controller on setup. After the update was complete, the controller crazy- dropping temp and then went blank and unresponsive during the burn in (600 degrees for 30 minutes). It appears to be working now- but that experience was not confidence inspiring. The app has been horrible. It randomly locks up. The updates from only using the wifi connection are very laggy. You don’t have the ability to set or adjust the temp in the app. The only control you have in the app is timer setting. Timer expiration doesn’t do anything. The only positive- it does notify you if there is an error (probe disconnected, etc). During the development of this grill, Weber talked about how well engineered and tested this grill was prior to roll out. How much they had learned from all the competition in the pellet grill business. Based on my 2 weeks of use- it’s not clear that it was tested at all. It’s hard for me to believe that anyone at Weber who tried to smoke a pork butt or brisket low and slow didn’t experience the grease fire phenomena, the poor temp probe connection or the pellets not feeding. This is not acceptable, and not what i have come to expect from Weber. I have been a loyal supporter for years, but this experience has really soured me. I feel like a $1000 beta tester.
Date published: 2020-02-24
Rated 3 out of 5 by DavidinSD from The Good, Bad, and the Ugly I recently got this smoker and it's OK. The good is the food from it tastes awesome! Grilled some steaks and chicken on it last night at a high heat. The bad is that this grill burns quite a bit hotter on the right side and the app is a joke right now. It thought my steak would be done in 5 minutes as that is when it told me to remove it. Also tried the app with the chicken and got a similar result. The ugly relates to the design of the hopper, echoing other comments, this is not well designed and I do not feel like I can "set it and forget it" like you can with other smokers when doing a slow smoke of a pork butt or a brisket since I had to manually move the pellets when the grill started losing heat when I was grilling with it. Have another 3 weeks before I have to decide if I'm going to return it and I'm on the fence right now. Not sure I should have put up with these shortcomings on a $1,000 piece of equipment. Weber made a lot of innovations with this grill, but not sure they really pulled it off. Might be better to wait for the next version of this product as it feels like this product was rushed and the bugs weren't worked out first.
Date published: 2020-02-23
Rated 2 out of 5 by Smokey C from Great smoke flavor...but Received on Feb 18. Setup was easy except for flavor bars. They do not stay up. Initial startup was OK. Could not get temp above 550. First time using, cooked couple of chickens size. It appears one side burns hotter. I had one chicken raw and one done. Also called a boneless shoulder. Smokey flavor, but could not get a crispy bark. After spending $1100 not happy with perfornce.
Date published: 2020-02-25
Rated 1 out of 5 by Scott22 from Defective Unit I have purchased a lot of Weber grills, almost every one made, but unfortunately, the SmokeFire EX4 did not work out. Submitted a request to Weber because the grill would never retain the appropriate heat, and it did not seem like the auger was loading the pellets correctly as I had to constantly move around the pellets. I had asked for a replacement auger but I never got a response, so I ended up returning it before my 30 day return date expired. I may purchase another one at a future date once all the bugs are ironed out.
Date published: 2020-03-10
Rated 4 out of 5 by Keith. Rapp from A couple bugs but great potential Although I have not had major operational issues with my SmokeFire, I have experienced "pellet hang up" in the hopper but periodic manual shifting of the pellets prevented any problems. I am anxious to receive the newly designed Weber pellet hopper slide before attempting my first overnight smoke (ordered a week ago but still has not shipped). I am also looking forward to the promised controller and app updates, the app as of now is no better than an a $30 remote temperature monitoring system. On the positive side, I absolutely love the high heat sear ability, the SmokeFire heated up from 220 degrees to 600 in just about 10 minutes. I am looking forward to many years of enjoyment with my WSF.
Date published: 2020-03-08
Rated 5 out of 5 by revo from Delicious food Was sold on the SmokeFire when the dealer first told me late last fall about the product hitting the market. This is my first pellet smoker, and it’s pretty easy to use as a beginner. Slow and low cooking is producing some of the most juiciest foods that I’ve ever made. The unit definitely needs to be cleaned after a certain period of use to clear out the grease drains from blockage due to a build up of ash and drippings. It was pretty quick work, although a little messy. The app for the unit isn’t the best at the moment, but I understand that it will be constantly updated and improved over time. That was not a deal breaker for me, I bought it for the actual smoker and couldn’t be more pleased with my purchase.
Date published: 2020-03-05
Rated 3 out of 5 by WJasper from Should initial customers be field testers??? Weber has some work to do in order to make this truly a 5 star grill. In true Weber fashion they have a solid product. But that solid product has flaws and it is surprising these issues did not present themselves before the product was shipped. Customer service has been great and they are listening to what I have been telling them and providing solutions. I did not sign up to be a field tester of the product. I paid full price for my unit and I did so with the idea someone else had tested if the pellet hopper would fully empty. If they had a resolution to ash blowing everywhere. That they had a resolution to ash and grease collecting at the bottom creating the potential for unnecessary fires. I have confidence Weber will figure this out but it does leave me concerned I have a flawed grill that will require bolt on solutions to make it right.
Date published: 2020-03-09
Rated 1 out of 5 by DuskEPL from Not smoking from the start I had pre ordered a Smoke Fire EX4 in December based on the recommendation of the BBQ Galore rep. Had great hopes based on the pre reviews for the SmokeFire. Also knowing Weber’s has a great record of making quality grills and having had previous weber grills. Well I was wrong I am having issues with the grill not igniting the pellets when starting up. It started with the recommended initial burn off. App updated without any issues either. The temp reached 500F within 25 min. Then the temperature started dropping once it reached 375 it showed an error E6 not burning. The smoker went into shut off mode and cooled down. I then followed the trouble shooting guide id a full clean out verified everything was properly setup. Then did it again, now the grill did not surpass 200 and the same error occurred. I cleaned the grill again a and contacted customer service. The representatives made me go through the full process once more setting the target temperature at 300 verified again the glow plug ignited before putting the racks back in. Now here my fun stuff she had said it’s probably the pellets since they were not from weber. The pellets I was using was from BBQ Galore their representative. So, we went through the process this time the temperature took 30 min to reach 170. By now I was a bit frustrated of cleaning the grill again without cooking anything. The representative sent me a bag of the weber mix pellet if that does not work, they have a solution. Today I used their Weber pellets and the grill would not exceed 60 degrees and it had the same E6 Error. I heard pellets still dropping so I then removed the grates and noticed the whole bottom part full of fresh pellets and the glow plug was not igniting. Calling Weber support again wasn’t very helpful. They now have asked that I submit 3 specific photos. Weber’s response is we will get back to you with a possible solution probably a new shoot. Now I’m going two weeks with out a grill and not solution. I was excited about this grill and having problems since the first start up is concerning. I meticulously followed the assembly instructions and did the firmware update before initial startup. I really don’t think they know how to fix this. This will most likely be my last Weber product and any purchase from BBQ Galore.
Date published: 2020-02-28
Rated 3 out of 5 by TX old gal from Not bad for first try I have a Weber Genesis gas grill and I have a smoker, but I wanted an programmable grill that could do both; like a charcoal grill, except more controllable. This does both, but doesn’t sear as much as I expected or like, and doesn’t smoke as much as I expected or like. So, it does OK. I love having the Weber Connect app so I can monitor the temperatures, but I was hoping the app would give me ability to change the temperature remotely. Maybe some software updates can be made. Meanwhile, I’ll have fun experimenting with new recipes!
Date published: 2020-03-08
Rated 2 out of 5 by smokinnorm from they need to work out some problems. I have had this almost a month. It is neither a smoker or a grill. I have never got it to 600 degrees. I like the design but it does not work as advertised. The software and app are terrible. Temperature control is not accurate at all. Lots of lag. I just can't trust it to maintain temperature do it us being returned. I cannot get it hot enough to wear a steak. This will be a great grill once they figure out the problems. Sorry weber you need more work on this and I am scared to keep it as lowes only gives me 30 days for returns.
Date published: 2020-03-09
Rated 1 out of 5 by Ragmond from Save your money I was so excited for this grill, as I have used a Weber gasser for years. Unfortunately this was a disaster. Temps would crash, pellet hopper slide fix issue, horrific welding, just an absolute nightmare with customer service. Will not buy a wood pellet grill again. Thanks Weber.
Date published: 2020-03-24
Rated 5 out of 5 by Tigers2424 from Cookies on the grill! We bought for our son who loves to cook he's 13! He made tri tip and pork chops, loves the 600 sears.... They both turned out nice and juicy w/that nice crisp from the searing. Then he made chocolate chip cookies on cookie sheet turned out great! Cookies baked evenly nice brown on bottom and soft on top they were delicious! This is one impressive grill to make cookies come out evenly baked! He loves his grill, every day he's asking what everyone wants for dinner!
Date published: 2020-02-16
Rated 2 out of 5 by Colonel Jessup from Code Red You really want to know? You can't handle the truth! Failure to properly load pellets in the hopper requires constant attention to stay fed. Ash blows all over your food from the fan. Only sears on the right side of the grill where the flames blow out. Grease trap is flawed due to the ash that is blown around which clumps with the dripping grease which ultimately starts a grease fire due to the open flame blowing out of the right side of the fire box. Do you really want me to go on and on and on and on.....
Date published: 2020-03-07
Rated 5 out of 5 by Bldrhiker from Absolutely Amazing I have done nine cooks on this so far and it is perfect. Assembly took about an hour by myself, was very easy. First cook was chicken and I’ve never had more moist and perfect cook. App provided all the oversight I needed. Have cooked pizza (perfect) ribs, chicken etc etc all so tasty and great. So glad I waited for a Weber. The build quality is beyond compare. Soooo worth the money. Again, glad I waited for the best!!!
Date published: 2020-02-23
- bvseo_sdk, dw_cartridge, 16.1.1, p_sdk_3.2.0
- CLOUD, timer 164ms, 0ms
- reviews, product
- bvseo_sdk, dw_cartridge, 16.1.1, p_sdk_3.2.0
- CLOUD, getContent, 0ms
- reviews, product
SmokeFire EX6 Wood Fired Pellet Grill