Master-Touch Charcoal Grill 22" is rated 4.5 out of 5 by 150.

Rated 5 out of 5 by Partsmaster from Masterpiece This is my second Weber kettle I’ve owned. I bought one 20 years ago and liked it, but I was teaching myself how to grill using charcoal without any instruction and picked up bad habits. So I purchased a propane grill because it was beginner friendly. Now I have access to the Weber app and YouTube and back to grilling with charcoal the way God intended. The best advice I ever heard was “Slow down and grill”. Sorry for the rant so back to the review. The Weber Kettle was built to perfection in the 1950s and is a masterpiece.

Date published: 2024-11-28

Rated 5 out of 5 by AKNOT from Do better Weber I love Weber grills. The issue I have is the quality control and damage in shipping. I will say the customer service is great and they always replace damaged parts at no charge. It's just a huge inconvenience and to be honest, a pain in the rear to deal with these issues.

Date published: 2024-11-24

Rated 1 out of 5 by Erika N. from Had A Lot of Issues With My New Purchase (Damaged) - Chip on Enamel Hood - Front Leg Assembly Had a Dent - Ash Pan Was Not Evenly Coated - Wrong Items Sent - Items Did Not Match the Webpage 1. The hood of the grill had a large chip in the enamel coating upon arrival. I was hopeful that the handle would cover the entire chip. That wasn't the case. Customer support is sending a new lid. I'll update this review when it arrives, if I am able. 2. The front leg assembly was dented. A new leg assembly is being sent to replace the damaged part. 3. The Ash Pan arrived pre-scratched on the bottom and looking a little rough for the wear. Also, the enamel coating inside the ash catcher wasn't fully applied and unevenly coated. It's a minor issue, sure, but I thought I should at least mention it because it's a small thing that as contributed to the overall poor rating of this product. A new ash pan is being sent to replace this part. 4. I ordered this grill via the website (after several weeks of it being unavailable in the black trim) and purchased the upgraded Stainless Steel grill grates. It arrived with Plated Steel grates. I wouldn't have noticed, except that I already had a new set of each on hand from previous purchases and could compare them side by side. Customer Service was quick to replace the grates. However, the new grates arrived broken and unable to be used. One bar was broken away from the grill, it was the bar that holds on the flip up portion of the grate. So, that part just fell right off. I'm not a welder, so I have no way to repair it. Then the replacement grates for the replacement grates arrived bent. Attempting to flatten them causes them to spring back and pop the center part out. They are unusable in this state. So... A replacement for the replacement for the replacement was sent it it was in perfect working order. 4. About that 2nd dash at the top. "Items Did Not Match the Webpage" The new 22" Master Touch grills I've seen at my local hardware store have Charcoal Rails in them. Rails, not baskets. For me, personally, I wanted the rails because they are more versatile and you can use fire bricks along side them for slow cooking temperature regulation. Plus, they are adjustable. Which means they can be used for a lot of applications that the Charcoal Baskets cannot. I specifically wanted the Charcoal Rails. So, I checked the listing on the Weber site and confirmed that the BYOMT comes with charcoal rails. Mine arrived with the baskets. Fixing the issue was simple enough, although it did take walking the agent through to the website where they could see the item is indeed listed with charcoal rails and not charcoal baskets. The charcoal rails arrived in perfect working order. It may seem trivial, but I expect to get what I pay for, especially at this price point. Charcoal rails were sent to me and have arrived at the time of this writing. They seem to be in working order. However, it bugs me a bit, and buyers should be made aware that you might get the "old model" Master Touch with the Charcoal Baskets instead of the Charcoal Rails when you order directly from the website. --- All that being said, Customer Service has helped to resolve all of these issues. At the time of this writing I am still awaiting the arrival of a new Hood, Ash Pan and Leg Assembly to repair my new grill. I have spent a lot of time on the phone with customer service and with providing pictures and proof of all these issues to them, but aside from that they are genuinely nice and helpful and go above and beyond to get issues resolved. Now, with all THAT being said, would I recommend buying from Weber? Maybe. I guess we'll see when these replacements arrive and the situation is completely resolved. They're still a good product, especially when compared to the competition. Plus, they're (MOSTLY) made in the U.S.A. I've just hit the "What Could Go Wrong With Your Weber BINGO!" card with this purchase. But they are NOT my Grandpa's Weber.

Date published: 2024-11-11

Master-Touch Charcoal Grill 22" Reviews - page 2

Master-Touch Charcoal Grill 22"