All Posts Tagged "Customer service"

20 posts

What is the Difference Between Propane and Liquid Propane?

What is the Difference Between Propane and Liquid Propane?

One question we get a lot is “What’s the difference between propane and liquid propane?”

Need Help Replacing Parts on Your Grill? Service Agents Can Help!

Need Help Replacing Parts on Your Grill? Service Agents Can Help!

Every Weber grill is designed with quality and great performance in mind, but things can happen, which is why each grill comes with an extensive warranty, backed wit...

Can I Use Bulk Liquid Propane with My LP Grill?

Can I Use Bulk Liquid Propane with My LP Grill?

Customers often ask if they can use bulk LP with their LP grill and the answer is yes you can!

Why Won't My Grill Get as Hot as My Thermometer Says It Should?

Why Won't My Grill Get as Hot as My Thermometer Says It Should?

Just because your thermometer reads up to 700 degrees doesn't mean you need or want the grill to be that hot!

Why Won't My Gas Grill Get Hot?

Why Won't My Gas Grill Get Hot?

Find out the super simple answer to one of our most common customer service questions

Commonly Asked Questions About Tracking Orders

Commonly Asked Questions About Tracking Orders

Frequently asked questions about shipping rates and how to track your order from Weber.com

How to Connect a Hose to the Sideburner

How to Connect a Hose to the Sideburner

Watch this video to see how to connect a hose to your side burner

How Do I Find Replacement Parts For My Grill?

How Do I Find Replacement Parts For My Grill?

Many of our longtime Weber fans have grills that are 15, 20 even 30 years old and they are still going strong. Over the years various parts on these grills might nee...

Why Should I Register My Grill?

Why Should I Register My Grill?

The Benefits of Registering Your Grill

Storing Items Under Your Grill

Storing Items Under Your Grill

What you can and cannot store under your grill.

Preparing Your Grill For Storage

Preparing Your Grill For Storage

If grilling during the cold winter months is not for you, here are a few things to keep in mind before putting it away.

Can I Take My Grill To Another Country?

Can I Take My Grill To Another Country?

Before you consider taking your grill to another country read this post.

What Is The Little Chain?

What Is The Little Chain?

How to use the matchstick holder to manually light your grill.

Tips For Keeping Your Charcoal Grill In Great Shape

Tips For Keeping Your Charcoal Grill In Great Shape

Make sure your grill is ready when you are!

How To Shut Down A Charcoal Grill

How To Shut Down A Charcoal Grill

How do you get the charcoal to go out so that you can cover up your kettle for the night?

Where Do My Flavorizer Bars Go?

Where Do My Flavorizer Bars Go?

Knowing where to place the Flavorizer Bars in your Weber grill is crucial for being able to effectively operate the grill and cook delicious meals.

Using Foil On Your Grill

Using Foil On Your Grill

“Aluminum foil can foil a good time”

Where Is My Serial Number?

Where Is My Serial Number?

Whenever anyone calls Weber Customer Service one of the first questions we ask is if they have the serial number for their grill. Here is how to find yours.

The Best Service For The Best Customers!

The Best Service For The Best Customers!

Charcoal or gas, Smokey Joe or Summit, the Weber Customer Service Representatives are prepared to assist you with finding the Weber of your dreams, assembling your Weber, getting the best flavor from

Grill Buying Guide

Grill Buying Guide

Here are some helpful tips for grill shopping.