It’s a fair question and a wise one to ask before making a large purchase. Have you ever gotten something home, were excited to use it and then you go to assemble it and there’s 100 different pieces and 75 steps to assemble? It’s the worst, right? That excitement quickly turns into a feeling of defeat and dread.
That is not the case with our grills. We make the assembly process as user-friendly and quick as possible. Because at the end of the day, you just want to be grilling it up. From our assembly guides to apps for select models to our customer service, we keep you in mind when engineering our grills and you’ll be grilling in no time!
- Assembly guide and hardware packs:
All our grills come with step-by-step assembly directions. They are done in pictures rather than words to reduce confusion. The directions have been designed to make the assembly process smooth and problem-free. You can download your grill’s assembly guide here if needed.
The grills also come with labeled hardware packs. No more trying to size up bolts to a photo or anything like that. The step you’re on will show you the hardware pack associated with it.
- BILT app for Genesis II and Genesis II LX models:
BILT is currently offered for our Genesis II and Genesis II LX models. It can be downloaded off their website.
BILT provides a 3D video tutorial. This walks you through the assembly process while allowing you to stop, rewind, and zoom in on pieces to ensure you get the assembly correct the first time. We’ve all built something and gotten to the end only to realize we’ve put a part on backwards or upside down. With BILT, this will be a thing of the past.
- Customer service:
We pride ourselves on our customer service! Working in the Customer Service department myself for over a decade, I’m talking to you from personal experience. We can walk you through any assembly questions over the phone at 800-446-1071. For your convenience, Customer Service is open 7 days a week! If you don’t feel like talking on the phone you can also email us or reach out to us on Facebook or Twitter.
Half the battle with a new product is putting it together. We understand where you’re coming from and we’re consumers ourselves. We’ve kept all of this in mind when developing our grills so you’ll be lighting up yours and enjoying your first grilled meal on it as quickly as possible!