SHIPMENT & RETURN POLICY
SHIPPING & DELIVERY
Thank you for visiting and shopping at Weber.com
We know you can’t wait to receive your Weber product and are excited to experience it with your family and friends. That is why we treat every order with special attention and strive to process your order as quickly as possible.
Following are our Standard Shipping Policy:
Delivery will be made to the following areas within Hong Kong only, unless stated otherwise:-
- • Hong Kong Island
- • Kowloon
- • New Territories
- • Discovery Bay
- • Park Island
- • Tung Chung
If you wish to purchase a Weber product or item and your delivery address is not within the Shipping Coverage, please visit the Weber Authorized Dealer near you for further details.
Your order will be sent either via appointed 3rd party Logistic Partner (e.g. DHL, SF Express, TNT, FedEx & etc.) or Weber assigned Fulfilment Partner.
• If your order totals more than HKD6,500, you’ll receive free shipping within the Shipping Coverage mentioned above.
• If your order amounts to HKD6,500 or less, a flat delivery fee per order will be charged based on the areas within the Shipping Coverage. This flat rate delivery fees will be displayed on the Checkout page before you complete your order.
• Deliveries usually take place from Mondays to Saturdays during usual business hours. Once your order has been shipped you will receive an email with the delivery details so that you can track the delivery status of your shipment.
• Depending on your market or geographical location and speed of freight services, your order may arrive within 2 – 7 business days.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Weber-Stephen Products (Hong Kong) Limited reserves the right to change, amend or edit the Standard Shipping Policy without prior notice.
If you have questions about our Shipping Policy or need assistance in placing your order, please email SupportAsia@WeberStephen.com or contact Weber Customer Service at +852 3051 9188.
RETURN & EXCHANGE
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at SupportAsia@weberstephen.com with details of the product and the defect with inclusion of Grill Serial Number, date of purchase and photo/image/video reference or attachment. Do provide us with your contact details and active phone number. Our Customer Service team will get in touch with you. We seek for your co-operation to provide the necessary details and clarifications as needed and enquired by Weber Customer Service Team and/or the relevant representing parties. If you are entitled to a replacement, we are more than happy to proceed with the next course of action and provide you with a replacement item (i.e. part), where applicable.
Weber-Stephen Products (Hong Kong) Limited reserves the right to change, amend or edit the term or policy mentioned above without prior notice.
Should you have further questions, feel free to contact Weber Customer Service.They will be happy to assist you.
Telephone: +852 3051 9188
Operating Hours: Cantonese & English - Mondays to Fridays, 10.00am to 7.00pm
English only - Saturdays, 10.00am to 7.00pm
Excluding Sundays and Public Holidays.