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Shipment & Return

SHIPPING & DELIVERY

Thank you for visiting and shopping at Weber.com

We know you can’t wait to receive your Weber product and are excited to experience it with your family and friends. That is why we treat every order with special attention and strive to process your order as quickly as possible.

Following are our Standard Shipping Policy:

Shipping Coverage

If you wish to purchase a Weber product or item and your delivery address is not within the Shipping Coverage, please visit the Weber Authorized Dealer near you for further details.

Your order will be sent either via appointed 3rd party Logistic Partner (e.g. DHL, SF Express, DunDa, FedEx & etc.) or Weber assigned Fulfilment Partner.

Shipping Cost

You’ll receive free shipping within the Shipping Coverage mentioned above.

Shipping Time

• Deliveries usually take place from Mondays to Sunday during usual business hours. Once your order has been shipped you will receive an email with the delivery details so that you can track the delivery status of your shipment.

• Depending on your market or geographical location and speed of freight services, your order may arrive within 2 - 12 days.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Weber (Shanghai) Trading Company Limited reserves the right to change, amend or edit the Standard Shipping Policy without prior notice.

If you have questions about our Shipping Policy or need assistance in placing your order, please email SupportAsia@WeberStephen.com or contact Weber Customer Service at +86 21 5289 5665.

RETURN & EXCHANGE

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at SupportAsia@weberstephen.com with details of the product and the defect with inclusion of Grill Serial Number, date of purchase and photo/image/video reference or attachment. Do provide us with your contact details and active phone number. Our Customer Service team will get in touch with you. We seek for your co-operation to provide the necessary details and clarifications as needed and enquired by Weber Customer Service Team and/or the relevant representing parties. If you are entitled to a replacement, we are more than happy to proceed with the next course of action and provide you with a replacement item (i.e. part), where applicable.

Weber (Shanghai) Trading Company Limited reserves the right to change, amend or edit the term or policy mentioned above without prior notice.

Should you have further questions, feel free to contact Weber Customer Service.They will be happy to assist you.

Telephone: +86 21 5289 5665
E-Mail: SupportAsia@WeberStephen.com

Operating Hours:
 Mandarin & English – Monday to Friday, 10am to 7pm

English only – Saturday, 10am to 7pm

Excluding Sundays and Public Holidays.