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Privacy Policy

Updated: 03/28/2018

Weber-Stephen Products LLC and its global subsidiaries and affiliates value customers and respect their privacy. This Privacy Policy describes Weber-Stephen Products LLC’s and Weber-Stephen Canada Company’s (collectively, “Weber”) collection, processing and/or use of customer information when you visit the www.weber.com website and related Weber websites (collectively, the “Site”), use our applications, or otherwise provide us with personal information.  By using our Site, or by choosing to submit personal information to Weber, you signify your consent to all of the terms of this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use this Site or submit any personal information to Weber.

We may share the information you provide to us online with our global subsidiaries and affiliates ("Weber Group") but will not use your information other than as described in this Privacy Policy.

Please note that this Privacy Policy may be updated from time to time due to technical updates and appropriate implementation of new technologies and/or due to changes of the law.

1.     Children

We note that our Sites and applications, including the Site are intended for a general audience and are not directed to children. If a child has provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.

2.     Collection and use of your data

The specific scope and mode of collection and use of your data depends on whether you are visiting our Internet presence only for browsing the Site (e.g. for viewing the products we offer) or whether you are actually using specific services (e.g. if you order products).

a.     Use for browsing the Site

If you use the Site for browsing only, generally you are not required to enter any personal data (though certain aspects of the Site may utilize such information if available (for instance, based upon your browser settings and plugins). In this case (and apart from these other aspects of the Site as described in this Privacy Policy), we collect and use those of your data which your Internet browser transmits to us automatically, such as:

  • Date and time of the visit of any of our Sites
  • Type of your browser
  • Browser settings
  • The operating system you use
  • The website last visited by you
  • The data volume transmitted and the access status (file transmitted, file not found etc.) and
  • Your IP address.

If you visit the Site for browsing only, we collect and use this data in non-identifiable form only. This is done to generally enable the use of the Sites you visit as well as for statistical purposes and for improving our web presence and the services we provide there. 

b.     Use of specific services / Shopping at the Site

We only collect personal data if you voluntarily disclose such data to us on the occasion of a purchase order process, when interacting with our customer service/online consumer care team, or when opening a customer account. We use the collected data to perform the respective service for you. For example, we may use or disclose such data to:

  • Operate our Site in accordance with its terms and conditions;
  • Facilitate, complete or confirm, a purchase you choose to make using a Site, including facilitating payment for your purchase;
  • Notify you when an order you have made using a Site is ready for delivery or shipping;
  • To ship your order to your designated shipping address;
  • Respond to your questions or inquiries;
  • To conduct market research and surveys;
  • To conduct promotional activities, including contests;
  • To facilitate sign up, payment for, and execution of classes or events;
  • To improve our products, services and Site;
  • Supply you with requested information on our products;
  • To send you informational or promotional communications that you have agreed to receive;
  • To carry out other purposes that are disclosed to you and to which you consent;
  • To carry out any other purpose permitted or required by law

Your data, for the respective service, may be disclosed to our reputable services providers cooperating with us (for example, shipping companies and payment services providers). Otherwise, your data will only be disclosed to other third parties if we are required to do so by law or as otherwise described in this Privacy Policy.

c.      Opening of My Account/Weber-ID

You can establish a Weber-ID on the Site for free. With a Weber-ID you have access to exclusive content on the Site (recipes, tips and tricks, etc.), you can register your grill(s) and other products, maintain all relevant information for them (warranty, instructions), save products you are interested in, expedite the shipping process, check order status, and otherwise have a central access for the data and services that Weber-Stephen offers you.  In addition, the Weber-ID is used to provide registered users with a personalized and individualized experience on our Site. Accordingly, we collect and analyze data on the user’s behavior. For that, the following data is collected, analyzed and used:

  • Email address
  • Name and Address
  • Orders and cart
  • Saved products
  • Email list status
  • Registered products
  • Customer service/online consumer care claim information

If you want your Weber-ID to be deleted, please contact us at privacy.americas@weberstephen.com (a United States – based contact).

d.     Email List

In addition to performing services for you as part of the Site, we are eager to provide an Internet presence that is geared to your interests, and also from time to time provide you with such news and information about Weber or the products we offer by mail or email (through our email list) that might be of interest to you (including through our analyzation of your data), if you opt in to participate within the Site or through other channels.  The newsletter will be facilitated by a respected third party, which may include but is not limited to MailChimp, a U.S.-based marketing communications platform. If MailChimp is utilized, the email addresses of recipients of the Weber newsletter will be stored on servers of MailChimp in the United States. MailChimp uses this data to send and analyze the newsletter on behalf of Weber. MailChimp may, furthermore, use this data to optimize and improve their services or for other purposes described in its privacy policy at https://mailchimp.com/legal/privacy/To opt out: You can revoke your consent to receive these commercial communications at any time by clicking on the appropriate link contained in any such email communication. Your opt-out does not apply to emails that relate to Site information (including policy updates), Legal Notice, Weber-ID, purchases, customer service/online consumer care matters, or that are automatically generated non-commercial messages (confirmation emails, order receipts, etc.).

e. General Maintenance

Weber may use your data and information (identifiable and non-identifiable) in order to improve the delivery of services to you, to ensure accuracy of data, or otherwise to perform maintenance or upgrades of Weber’s systems and services, including through use of reputable third party service providers.

3.     How we disclose Personal Information

 We reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed. We may also use, or disclose your personal information to third parties, if we have reason to believe that using or disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property. Lastly, we may disclose your personal information for any other purpose to which you consent.

4.     Use of cookies

We use cookies to enhance the Site. Cookies are small text files which your browser creates from data sent by our web server while you are visiting the Site; your browser stores the cookies on your computer for subsequent retrieval. We use the following classes of cookie:

a.     Session Cookies

We may use “session cookies” (also called temporary cookies), i.e. cookies which are only stored for the time while you are using any of our websites, for certain aspects of browsing the Site. The purpose of these cookies is to identify your computer while you are visiting our Site, even while changing from one of our websites to another, and to determine the end of your visit.  The cookies are deleted as soon as you have closed your browser session.

b.     Tracking and Targeting Cookies

On the Site we also use tracking and targeting cookies that monitor the user’s behavior. For that purpose we only use so-called ‘First-Party’ cookies, i.e. these cookies will not be made available by your browser to other domains than the Site.  These cookies are used for the following services:

  • Page view/Page impression – this analyzes how often the website is visited
  • Clickstream or Clickpath analysis – the movement of the user on the website is tracked (e.g. on which way did the user come to a certain product)
  • Ad Impressions and Click Through – this analyzes how often an advertisement banner is shown and clicked
  • Mouse movement and Heatmaps – this analyzes the mouse movement of the user and tracks where a particular high occurrence took place.
  • Fraud detection and user testing.

You can set your browser to allow these cookies or not to. If you choose, you may completely deactivate the storage of cookies or only allow their storage for specific websites, or configure your browser so as to cause the browser to automatically send you a message as soon as a cookie is to be placed, asking for your permission regarding that cookie. Please note: if you want to use the full scope of features of the Site, the use of certain cookies will be required.

c.      Acquia Lift

The Site utilizes Acquia Lift services, as provided by Acquia Inc., a U.S. organization. Acquia Lift is a personalization service, to identify the interests, preferences and behavior of web visitors. If certain identifiable information (e.g. an email address) is provided or captured at time of page load, Acquia Lift will note characteristics of your browsing behavior to tailor your website experience based on your interests, either implicit or explicit. However, neither Weber nor Acquia will use this information to contact you unless you have provided consent. Acquia Lift uses cookies to recognize visitors and provide its services. Any data collected for this service is stored on servers in the European Union.

d.     Use of Google Analytics

The Site uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics also uses cookies as part of its services. The information generated by the cookie about your use of the Site is normally transmitted to and stored on a Google server in the USA.  You can also prevent the collection and recording of the data pertaining to your use of the Site that is generated by the cookie (including your IP address) by Google as well as the processing of this data by Google, by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en   For more detailed information on the terms and conditions of use and data protection, please visit:  https://support.google.com/analytics/answer/6004245?hl=en

e.      Google AdWords

The Site uses Google AdWords, an analytics service of Google, and, in the context of Google Adwords, it uses Conversion Tracking. Google AdWords uses cookies for Conversion Tracking on the hard drive of your computer (“conversion cookie“) as soon as you click on an advertisement placed by Google. If you visit certain pages of the Site, Google and Weber are able to recognize that you have clicked on the advertisement and were referred to the Site.  The information obtained by means of the conversion cookies are intended for the preparation of statistics for AdWords customers using conversion cookies. By these statistics we can find out about the total number of users who have clicked on the advertisement placed by Google and have visited a page to which a conversion tracking tag was added.  For more detailed information on the terms and conditions of use and data protection in connection with Google AdWords, please go to: https://www.google.com/policies/technologies/ads/

f.      Optimizely

Weber may use Optimizely services in its operation of the Site. Optimizely is a web analytics service of Optimizely, Inc. Through Optimizely, we can find out about how the Site is used. This service uses cookies which transmit the information obtained by them to a server in the USA. You can prevent this storage by setting your browser appropriately. Please note: if you disable this feature you may not be able to use all features of our website in their entirety. You can deactivate the tracking at any time via the following link: https://www.optimizely.com/opt_out/.

g.   Thundertix

When you register for certain Weber services and events, including but not limited to Grill Academy classes, Weber may use reputable third parties, including Thundertix, a United States-based vendor, to process reservations and ticket requests for such services and events, and to process payment for such reservations and tickets.  For more information regarding Thundertix’s use and processing of your personal information, please see their privacy policy at the following link: http://www.thundertix.com/privacy-policy/.  Thundertix may store information it collects from you in the United States.

5.     Social Media Plug-ins

When you visit the Site, as a rule, no data is automatically transmitted to social networks (e.g.: Facebook, Twitter). Please note, however, that Weber may provide customer list, website visit, and marketing opt-in (including email address) information you may have provided Weber, to Facebook and other social media networks in order to utilize services such as Facebook’s Custom Audience and pixel services. 

Otherwise, Only after you have actively clicked the applicable link yourself, your Internet browser will establish a connection to the servers of the relevant social network; therefore, by clicking the appropriate button (e.g. “Like”), you give your consent to your Internet browser establishing a connection to the servers of the relevant social network and transmitting data relating to the use of the website to the relevant social network provider.  Once engaged with the relevant social media website, your use and browsing will be governed by the data protection statements/privacy policies of the relevant providers.

6.     Data security

Weber takes technical and organizational security measures, including physical, organizational and technological protection, (such as the use of SSL encryption for certain components of the Site) to help protect accruing or collected personal data against accidental or intentional manipulation, loss, destruction or attacks by unauthorized persons. Our security measures are continuously being improved as new technologies become available and following our regular review of our current data security, access and protection practices. Personal information may be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law. Personal Information we collect is maintained at Franklin Park or Palatine, Illinois, or Dublin, Ireland.  

Although we have taken measures to help protect our Site, computer systems and any personal information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us. 

Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States and European Union, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions.

7.     Accessing and correcting your Personal Information

 You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to Weber and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below. We may require you to verify your identity before we provide you with access to your information. We will use reasonable efforts to comply with your access or correction request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information. 

8.     Third Party Sites

The Site may contain links to other third party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Privacy Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit.  Any links from this Site to other websites, or references to products, services or publications other than those of Weber, do not imply the endorsement or approval of such websites, products, services or publications by Weber.

9.     Questions and Legal Notice

If you have any questions or comments regarding this Privacy Policy, please send an email to our Canada Privacy Officer at privacy.americas@weberstephen.com or write to Weber-Stephen Products LLC, attn.: Privacy Officer, 1415 S. Roselle Rd., Palatine, IL 60067, USA.