AN UPDATE ON OUR CUSTOMER SUPPORT
We are experiencing higher volumes of questions from our grilling community, as many are enjoying more at-home dining during Covid-19 and the calendar turns to summer. Please know that we are immediately working to increase staffing to address the higher volume and return our team’s response time to its normal rate as soon as we can. We want to assure you that we are working as quickly as possible to address the questions you have submitted. You may experience longer than normal hold or response times, and some shipments may be temporarily delayed. We encourage you to use our FAQ system, below, which addresses common question topics such as SmokeFire, Weber Connect, Charcoal, Gas, Electric, Grill Upkeep, Orders and My Weber-ID Account.