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FAQ

FAQ Here are answers to the most frequently asked questions regarding the Weber Grill Academy.

How do I book and pay for a Grill Academy experience?

All bookings can be made via the Grill Academy tab on our website. Full payment is required at the time of booking in order to secure your place. In the unlikely event that you have trouble when booking, please give us a call on 08 9425 9499.

How do I know if my booking has been successful?

You will receive an automatic confirmation email once your booking has been processed. Please check your junk mail in case it is directed there.

How long are Grill Academy experiences?

Our experiences vary in length, generally between 2 – 4 hours. When booking tickets for your event, you will see a start and finish time specific to your session.

Where is the Grill Academy located?

Grill Academy Adelaide is located on Level 3, 142-144 Fullarton Road, Rose Park. Please enter via Watson Avenue at the main entrance and take the elevator up to Level 3.

Do I get to eat during the course or event?

Absolutely, all experiences and events include time to taste and enjoy the delicious, barbecued food. Food is only to be consumed during the experience and is not available to take away.

Can you cater to dietary requirements?

If we know in advance, we try our best to be able to cater for most requirements. We run specific vegetarian and plant-based barbecue classes, however generally all our other classes contain meat and seafood. For any allergies or specific dietary needs, please contact us before booking in for a class, as it may not be possible to alter the menu without notice.

Can I change my course to a different one?

If you let us know more than 10 days in advance, we may be able to transfer you into another date. If it is within 10 days, you are more than welcome to send someone in your place. Please just let us know their name, contact details and any dietary requirements that they have. A considerable amount of time goes into preparing for each experience, so we are unable to transfer you at such short notice. We are unfortunately unable to provide transfers or credits within 10 days. We do not provide refunds.

What happens if I cannot attend an experience I have booked in for?

It is possible to transfer your booking to another food experience up to 10 days before the booked event. You can log in to your account online to change your booking. Please give us a call or send us an email if you require assistance. Please note this is not confirmed until you have received confirmation. Unfortunately, we are unable to change your booking within 10 days of the event.

Do you have a Covid-19 management plan?

Yes, we maintain compliancy with the current SA Health COVID-19 best practice guidelines and our plan is displayed at the venue. Our response is tailored to local conditions and may change over time; however, your hosts will explain current guidelines during the housekeeping for each event.

Can I buy Weber products from you when I attend the Grill Academy?

Absolutely, we have a retail area which is open during our events and experiences. We have a range of barbecues, accessories and cooking equipment ready for you to take home. Payment by card only on premises is accepted.

Can I bring someone with me to the Grill Academy?

Yes, absolutely. Only guests who have booked and paid for a course or event are able to attend, however, please let us know in the comment section of your booking if you wish to be seated with another guest that has booked separately.

How many people are in each Grill Academy barbecue experiences?

The capacity for our barbecue courses is 20 people, unless otherwise specified. For group enquiries, please contact us via our Private Events form.

Do you provide recipes from the course to take home?

Yes, you will receive a set of recipes via email from each course you attend.

What do I need to bring/wear to a course?

Everything you need for your experience is provided. Please wear comfortable clothes and closed in shoes. Our barbecue experiences and events are held in our outdoor area, so please bring weather appropriate clothing. For safety reasons, Grill Academy reserves the right to refuse entry to participants who are wearing inappropriate clothing or footwear, and refunds or transfers will not be permitted. Aprons are available in the Grill Academy for participants.

Can my child come to a course with me?

Unless specified, or permission given prior, children are not permitted in the licenced venue. In the future we may offer food experiences specifically for children under the age of 18.

Can I book a private / corporate experience?

Absolutely, we have a range of experiences on offer. For more information or to contact us, please visit the Private Events section of our website and we will have someone call you back to speak in detail about your upcoming event.

What is your cancellation policy?

Tickets to experiences and gift vouchers are non-refundable. Experiences and events can be cancelled and rebooked with 10 days’ notice. See full terms and conditions of our Cancellation Policy on our website.

Will the experience be held outside?

Yes, most of the cooking is held outside in our outdoor cooking area. Please bring weather appropriate clothing to your barbecue experience.

Do you have onsite parking?

There is plenty of street parking available on Fullarton Road, Watson Avenue and Thomas Place. Undercover parking is reserved for tenants of the building. The Grill Academy entrance is located on Watson Avenue.

Do I need to bring my own beer/wine?

Grill Academy Adelaide is a fully licenced venue. For barbecue experiences and some ticketed experiences, we offer complimentary beer and wine, (and other non-alcoholic drinks) to accompany the meal. For other events, drinks will be available to purchase from the bar using eftpos facilities.

Is your venue wheelchair accessible?

Yes, we have a lift and wheelchair accessible facilities. The Grill Academy is located on the third floor. For any other accessibility questions, please give us a call on 08 9425 9499.

Which barbecues are used for the courses?

Unless specifically outlined, we use a range of different Weber barbecues in each barbecue experience. You are welcome to enquire as to whether a particular type of barbecue will be used at your event or course.

If I have more than ten people wanting to book into a course, what are my options?

We allow a group of up to 10 people to book into our ticketed barbecue courses in one transaction. For groups of 10+ or to book out a class, we offer private experiences and encourage you to get in touch via our Private Events tab.

Does the Grill Academy offer experiences other than barbecuing experiences?

Yes, we understand everyone enjoys different levels of education, entertainment, and barbecuing. We offer a variety of ticketed events and experiences to attend. Please follow us on Facebook and Instagram to stay updated with everything happening.

When will the new calendar of events be released?

New food experiences and events are released seasonally. Please follow us on Facebook and Instagram to stay updated.

Who will be leading the course I have booked in to?

Our passionate and experienced team of Barbecue Specialists lead our courses and experiences. To learn more about our team, please click here.

Can I come to Grill Academy to purchase products?

Grill Academy is open for events and experiences, and unfortunately is not a retail store with regular business hours. If you are attending an experience, the retail store will be open with a small range of accessories and barbecues on offer. For the full range, visit www.weber.com or your nearest Weber Store or retailer.

Can I take photos or video during an experience?

Absolutely, we would love for you to take photos of your experience. Video is not permitted unless previously arranged. Grill Academy reserves the right to revoke this permission at any time during a barbecue experience or event. Grill Academy requests that you use discretion and respect other participant’s privacy when using a camera. If you post photos of your experience at our venue, we may re-post or use these photos ourselves. Please tag your photos using our hashtag and handles: #webergrillacademyau

How do I get to the Grill Academy by public transport?

Grill Academy Adelaide can be reached by bus. From Grenfell Street in the city, take route 144 towards Glen Osmond via Toorak Gardens, and stop at Stop 1A or Stop 1 on Fullarton Road. Alternatively, from Grenfell Street in the city, take route 141 or 142 towards Burnside/Stonyfell, and stop at Stop 1 on Kensington Road, which is also in short walking distance to Grill Academy Adelaide. The entrance is located on Watson Avenue.

How do I get to the Grill Academy by car?

Grill Academy Adelaide is located on the fringe of the CBD, a short two minute drive from the city centre. There is plenty of street parking available on Fullarton Road, Watson Avenue and Thomas Place. Undercover parking is reserved for tenants of the building. The entrance is located on Watson Avenue. Please take the elevator up to Level 3.

Are you looking for new staff?

We are always on the lookout for talented hospitality professionals to join our growing team. If you would like to send your resume and cover letter, please email to: grillacademy@weberbbq.com.au.

Send the question to us

Please send the question to us with your details to grillacademy@weberbbq.com.au. Not only will we get back to you, we will also update our FAQ’s.