Outstanding Service today with Weber BBQs. Our 7 year old Q Series bbq has a warped bottom cast aluminum base. That means the grills don't fit and just fall into the bbq. Not good. The warranty was only 5 years. It is the best grill we have ever had, nothing else has worn or stopped working so it would be a shame to take it to the curb. I emailed Weber and they immediately shipped a replacement bottom for the bbq, no charge and no hassle.
Way to go Weber, very impressive. I have raved about the quality since owning the bbq and now I will rave about your customer service.