Awesome Customer Service!!
My In-laws all have Weber products so I drank the Cool Aid 15 years ago with a new Genesis Silver A - 2 Burner.
Just salvaged my neighbors Genesis Silver B - 3 Burner last Saturday for an "upgrade". Circa 2000 model.
Called Customer Support today so I can start the restoration rebuild.
Dane was outstanding!!!
New parts will arrive by Friday and I'll have another new grill by Saturday.
Mine (which has been rebuilt) will go to my nephew. Keeping on the family tradition.
Looking for a Kettle next....