Bought a Genesis 310 Natural gas grill 8 months ago. Used it 3 to 5 times a week. Love the grill. Much better, more even temp and easy to adjust temp. than the $4,000 grill I replaced. This week
the middle control knob cracked and fell off. Called weber and actually got a human. She was great!! They are sending me a replacement at no charge. Sent me an email within 3 hrs with tracking number Weber!!!