I have a charcoal bbq that I absolutely love. It's about 4 or 5 years old. Unfortunatly some parts started to corrode so I phoned the customer line.
The woman on the phone was very helpful and said they would send replacement parts and that it could take about 6 weeks.
Well.... I came home today and the parts were here, less than a week later!!!
Love Weber, amazing customer service!!
Thank you!
Ontario Canada