First of all you make it too difficult to praise u by creating an account! Having said that, I have nothing but high praise for Weber standing behind their products. Have owned Weber grills for 4 decades. No problems till I purchased a cover for my Genesis a couple of years ago. Seams were poorly constructed and after a couple of years knobs were wearing thru the cover. Sent Weber an email and they sent a new greatly improved cover. No charge, no hassle. Rare in this day and age to find a company that has such integrity !! Thank you Weber.