Ready to Cook, but your Grill Isn’t?

Do you notice that when preheating your gas grill the inside temperature doesn’t reach 500°F to 550°F, but stays around 250°F? You may have inadvertently caused your grill to go into what’s commonly called “bypass” by activating the gas control safety device on the regulator. Not to worry, this video will take you through the few simple steps necessary to getting your Weber® Gas Grill back in the groove.

What are your thoughts? (9)

06.29.15

Jim W

Hi,

I have a 2-year old Weber Spirit E210 and has worked great. But tonight it wouldn't get above 250 degrees. (Naturally, on a night when I'd invited several friends over). Tried all the suggestions on this page and more... verified that there are no leaks, the gas cylinder is almost full (replaced less than 1 month ago), etc. I've tried cutting all the burners & tank off, disconnecting the gas, then reconnecting, turning on the gas, waiting 5 min, and then turning on the left burner and trying to light w/ igniter and a lighter. No gas, no flame at all. Re-tried this at least 5 times. Earlier tonight, it would light with a very low blue flame, but now nothing. Any suggestions? Could the tank be defective (works for 4-5 sessions then locks up on its own) -- I don't think so but I'm almost out of options --it's either the tank or the grill. Thanks for any help.

06.29.15

Kevin Kolman

Jim-
Sounds like it could be bypass, a regulator problem or the tank. I have had the same things happen to me. If the grill was working and then stopped it was probably bypass. You seem to have done the checklist of shutting the grill off. Disconnecting that tank and then reconnecting the tank. From there, starting the first burner and then the second. I would say its bypass unless you had not used the grill for before utilizing the new tank. I know from previous experiences it could be the tank. So whatever brand you have right now I would switch to a different brand of tank just to make sure. If you have done all of that and you continue to have a problem then I would call our Customer Service at 800-446-1071 and they will be able to get you back on track. I hope this helps and if you need anymore info you can find us here or on Facebook and Twitter at Kevin’s Backyard and always Happy Grilling!!

06.10.15

Krissy H

Hey Kevin,
This is really useful but I'm still having issues. Yesterday I got a brand new E310 grill and a brand new full 13kg gas tank. I've set everything up, but the temperature does not do any higher than 400 degrees - no matter how long I leave it. Also, the gas only glows blue and very rarely yellow flames.

Have I done something wrong throughout set-up? I see you mention it could also be the thermometer?

My gas connection is slightly different to the one in your video and connects straight onto the top of the gas bottle (I'm in the UK).

Please help! I want to learn how to get the most out of my new Weber BBQ.

:)

06.10.15

Kevin Kolman

Krissy,
Congrats on the new Genesis E310!! It is the regulator for sure. It could be the thermometer but I would guess it's the regulator. Every grill is tested before it leaves the factory so it is in working order. I would try to make sure all the burners are in the off position and then turn the tank on. Wait 10 seconds and open the first burner and hit the ignition button and proceed to the other burners. Also, blue flames are the hottest flames and that a great sign. If you had yellow flame that would be due to dirty burner tubes or residue on the burners. Keep me posted, you can always contact the UK customer service team or find us on Facebook and Twitter at Kevin’s Backyard. Happy Grilling!!

05.03.15

John Y

Hi Kevin,

I have a problem with my Q100. I just fired it up last week after a long cold winter where it sat outside, and It worked beautifully. Now yesterday I wanted to cooked some burgers and it wouldn't start. The push starter is working because I can see the spark being emitted. I also tried using a butane lighter and it wouldn't catch. I tried resetting the regulator by detaching the fuel hose and letting it sit. Can you give me some guidance as to what I am possibly doing wrong before I have to give up and order new parts.

Cheers,

05.03.15

Kevin Kolman


John,
I would try this process again and do one thing different. Make sure the lid is open and the control knob is on the off position. Open the tank and let the hose and regulator equalize for 30 seconds and then start the grill. The same thing above as happened to me before. Let me know if this works and if you need any last minute grilling tips or help find us here or on Facebook ant Twitter at Kevin’s Backyard and always Happy Grilling!!

04.01.15

David R

Thank you for this video, it saved your grill from running into the picnic table in frustration. I just bought it last week and started it today. The high temp got to 300 and quit. I thought it was just the cold, 52 degrees, and that was it. I cooked Italians on it for 45 minutes on "high" till I thought they were done. They were O.K. to eat and didn't look pink inside. After supper I went to Weber to see cold weather grilling and happened upon your video. I went back out and did as you suggested and WOW, high flames, heat even before I closed the lid and waited 15 minutes, the grill got to 500 degrees, I think the cold might have kept it there, but there was heat every where. I guess I'll be keeping it and look further to more cold weather grilling. I bought the Spirit E-210 as there is just 2 of us. Thanks again for saving my sanity.

08.16.13

Lynne E

Hi Kevin, I just watched your video and i noticed you had a warming rack inside the Q. I have a 120. Do u know the number for the warming rack?

05.16.13

Devon L

Lettywab,

The one thing that so many people over look is making sure all of the burners are in the off position including the side burner. Wether you use it or not. So many times someone else might have used it or someone might have been cleaning it and accidentally turned it on. Next, when you are 100% certain all knobs are in the off postion, turn tank on, doesn't matter how fast or how slow. The safety mechanism in the regulator trips as soon as you open the tank. Wait around 1 Minute before lighting. That gives the regulator time to regulate the pressure in the line. In colder temps and higher elevation, you might want to wait longer. Now, light your grill.

The other thing to consider, do you refill your tank or tank exchange? If you refill your tank, it's possible the tank might have been over filled which will damage the regulator and it will need to be replaced. Just because it has an OPD vavle in it people think that it cannot be over filled. This is wrong. The OPD valve only helps prevent it from over filling. However, a lot of places that refill tanks will fill the tank up to 40lbs. That tank is now over filled. An empty tank weighs around 18.5lbs. only 20lbs of gas is suppose to be filled. Total weight of filled tank should be around 38lbs. If the regulator frosts over or gets really cold to the touch, that tank has been over filled.

Hope this helps.

04.22.13

Letty K

I bought a Genesis 330 grill in the summer of 2011 and it worked wonderfully for one year. Then it stopped heating up. I called and was told it was probably the regulator, so they sent me a new one. I replaced that one but with no luck. I've tried all the ways to get it out of bypass but nothing seems to work. I smelled gas whenever I turn on the tank, so I replaced the tank with a brand new one. Same problem. The burners light up, but the flame (blue) is very low. I haven't been able to use my grill for a year now. Do I need to get it professionally serviced? Seems like a grill like Weber should last more than one year.

04.22.13

Kevin Kolman

Hi Lettywab,

First, I am glad you are enjoying your Weber Genesis 330. That is one of my favorite grills. I am sorry to hear that you are having a problem with your grill. The best thing to do is call Weber Customer Service at 1-800-446-1071. They will be able to send someone out to take care of the problem you are having. I hope this helps and let me know if you need anything else.

Happy Grilling!
-Kevin

04.08.13

Michael B

Mine consistently reaches 400F after 15 minutes. I've cleaned and adjusted the burners which are burning blue with occasional yellow tips etc....A year or so back I had to replace the regulator as it wouldn't come out of bypass. I noticed the cooler temperatures with the replacement but thought it was ambient. Now I realize it doesn't get as hot as it used to, regardless of tank fill. Is it possible the replacement regulator is the problem?

04.08.13

Kevin Kolman

Hello SailingWJ,

This is a very interesting situation you present. There are a couple of things you should take inventory of to find a solution. First, is the grill completely clean? Lower temperatures could be due to a dirty grill. It sounds like this is not the case here, but I wanted to double check. Second, if you are getting a nice blue flame on the burners, then they seems to be operating correctly. Third, I know that you are only getting 400 degrees, but have you checked the thermometer to make sure that it is working correctly? That may be the cause of the problem. Many people look past their thermometer when in actuality it could be the source. If all of those do not correct the issue, it may be the regulator. If the problem persists, please call Weber Customer Service at 1-800-446-1071. I hope this helps. Let me know if you have any other questions.

Happy Grilling!
-Kevin

03.02.13

James m

The newer tanks with the OPD (overfill prevention device) valve also have a safety shut off that works the same way. Yard and week torches run on tank pressure. From time to time, I turn it on too fast, it trips the safety in the valve and I have to turn it off to reset the valve.

03.02.13

Kevin Kolman

Hello J.Moore,

As an FYI, the OPD (overfill prevention device) is located in the cylinder which protects against overfilling the cylinder. The bypass valve is located in the regulator of a gas grill. Thanks for the information.

Happy Grilling!
-Kevin